Apoyo Económico Familiar, S.A. de C.V. SOFOM ENR

Misión:

Brindar a nuestros clientes el apoyo económico necesario para elevar su calidad de vida, mediante la realización de sus proyectos y la solución a sus necesidades de efectivo.

Antecedentes y principales retos:

Ser la Compañía Líder en préstamos personales, preferida y reconocida por sus clientes por el servicio, competitividad y la enorme calidad humana de su gente.

Dirección:

Insurgentes Sur 1228, 5to piso, Tlacoquemecatl del Valle, Benito Juarez

México D.F.

3200

Mexico

Teléfono:

22827670

Fax:

2282-7699

Correo electrónico:

contacto [at] apoyoeconomico [dot] com [dot] mx

Website:

www.apoyoeconomico.com.mx

Principales fuentes de financiamiento:

Loans

Productos y servicios:

Loans

Buscar (Tipos de Inversión):

Loans in Local Currency

Fecha en que se estableció:

Jan 1 2005

Fin de año fiscal:

31-Dec

Current Legal Status:

NBFI

Regulada:

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Clients living in urban areas	1
Women	2
personas físicas microempresarias	3
+ Development goals (ranked by importance)
Increased access to financial services	1
Growth of existing businesses	2
Development of start-up enterprises	3
Health improvement	4
Children's schooling	5
Housing	6
+ Poverty targets
Low income clients
+ Governance
Has trained members of its board on social performance management
Has a formal board committee that monitors social performance
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Microcredit for household needs/consumption
Loans for education
Prestamos para personas físicas microempresarias
+ Savings products offered
+ Compulsory insurance products required
+ Voluntary insurance products offered
Voluntary life insurance
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Flat interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Client retention/drop-out rate
Portfolio quality
+ Social responsibility to the environment
+ Poverty measurement tools in use

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