Express Finance IFN SA (formerly CHF - ROM)

Misión:

Express Finance is the non-bank financial institution leader in the Romanian microfinance industry, that strives for sustaining and developing the access to financial resources for entrepreneurs and population

Antecedentes y principales retos:

Express Finance will facilitate the expansion of credits to the SME sector to 75% of the counties in Romania.

Dirección:

Str. Stefan cel Mare nr.53

Timisoara

Timis

300106

Romania

Teléfono:

(40 256) 204 550

Fax:

(40 256) 204 550

Correo electrónico:

office [at] express-finance [dot] ro

Website:

www.express-finance.ro

Principales fuentes de financiamiento:

Loans

Shareholder Capital

Productos y servicios:

Loans

Productos:

Business and housing loans to the micro, small and medium-sized enterprises (MSME) sector and individuals

Buscar (Tipos de Inversión):

Loans in Local Currency

Loans in USD

Capacity-Building Grants

Donations

Guarantees

Loans in EUR

% Operaciones que incluyen MF:

91 - 100

Fecha en que se estableció:

Jan 1 1995

Fin de año fiscal:

30-Sep

Current Legal Status:

NBFI

Regulada:

yes

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Clients living in urban areas	1
Clients living in rural areas	2
Women	3
+ Development goals (ranked by importance)
+ Poverty targets
+ Governance
Has trained members of its board on social performance management
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Microcredit for household needs/consumption
SME loans
Loans for agriculture
Housing loans
+ Savings products offered
+ Compulsory insurance products required
+ Voluntary insurance products offered
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Declining balance interest method
+ Social responsibility to staff
+ Human resources
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
+ Social responsibility to the environment
+ Poverty measurement tools in use

Organizaciones relacionadas

Current
Nombre	Relación
CHF	Network Affiliation
MFC	Network Affiliation
Oikocredit	Funding

MFI Report