Fondo de Desarrollo Comunal

Misión:

Otorgar a pobladores rurales y urbanos populares, créditos y servicios financieros en condiciones accesibles, para apoyar sus emprendimientos, contribuyendo a su calidad de vida y progreso. To help the farmers and the inhabitants of the rural sectors - men and women - to obtain total ... Leer más

Antecedentes y principales retos:

Ser una institución financiera líder a nivel nacional, especializada en crédito productivo y servicios financieros accesibles, que promueven el desarrollo de los pobladores rurales y urbanos populares.

Dirección:

Pico de Monte Nº 121 - Barrio Santa Rosita

Santa Cruz de la Sierra

1168

Bolivia

Teléfono:

(591 3) 352 0740

Fax:

(591 3) 353-6069

Correo electrónico:

direccion [at] fondeco [dot] org

Website:

www.fondeco.org

Principales fuentes de financiamiento:

Grants

Loans

Productos y servicios:

Loans

Fund Transfer Services

Buscar (Tipos de Inversión):

Loans in Local Currency

Capacity-Building Grants

Donations

Guarantees

Loans in US$

Loans in EUR

% Operaciones que incluyen MF:

91 - 100

Fecha en que se estableció:

Oct 12 1995

Fin de año fiscal:

31-Dec

Current Legal Status:

NGO

Regulada:

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
+ Development goals (ranked by importance)
+ Poverty targets
+ Governance
Has trained members of its board on social performance management
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Microcredit for household needs/consumption
Loans for agriculture
Housing loans
Banca comunal, microwarrant, asalariados, crédito ganadero, agricultura por contrato, préstamo a socios de cooperativas y asociaciones
+ Savings products offered
+ Compulsory insurance products required
+ Voluntary insurance products offered
+ Other financial products and services offered
Remittances services
Cobranza de servicios básicos, pago de bono de vejez, pago de sueldos a maestros rurales
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
Leadership training for women
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Declining balance interest method
+ Social responsibility to staff
+ Human resources
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Portfolio quality
+ Social responsibility to the environment
+ Poverty measurement tools in use

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