Lift Above Poverty Organisation

Misión:

LAPO seek to promote economic empowerment through the provision of financial services on a sustainable basis.

Antecedentes y principales retos:

The 1980s represented the years of unprecedented economic crises in Africa. For Nigeria, the sharp decline in oil revenue in 1982 brought to the fore the fragile nature of single product- dependent economy. The then Federal Government adopted elements of the Structural Adjusment Programme (SAP) ... Leer más

Dirección:

Plot 6 S&T Barracks Road

Benin City

Edo State

Nigeria

Teléfono:

+234 52 600 756

Fax:

+234 52 600 756

Correo electrónico:

lapobn [at] yahoo [dot] co [dot] uk

Website:

www.lapo-nigeria.org/web/

Principales fuentes de financiamiento:

Grants

Loans

Savings

Shareholder Capital

Productos y servicios:

Loans

Voluntary Savings

Training and Consulting

Productos:

Voluntary Savings, Training/Consulting

Servicios proporcionados:

Business Development Services

Health

Buscar (Tipos de Inversión):

Loans in Local Currency

Capacity-Building Grants

Guarantees

% Operaciones que incluyen MF:

91 - 100

Fecha en que se estableció:

Jan 1 1987

Fin de año fiscal:

31-Dec

Current Legal Status:

NGO

Regulada:

yes

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
+ Development goals (ranked by importance)
+ Poverty targets
Very poor clients
Poor clients
Low income clients
+ Governance
Has trained members of its board on social performance management
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
SME loans
Loans for agriculture
Loans for education
Asset loan and festival loan
+ Savings products offered
Voluntary savings accounts
Compulsory savings accounts (cash collateral)
Special purpose savings accounts
+ Compulsory insurance products required
+ Voluntary insurance products offered
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
Enterprise skills development
Business development services
+ Education services offered
Basic health/nutrition education
+ Health services offered
Basic medical services
Training on traditional birth attendance, health worker training
+ Women's empowerment services offered
Leadership training for women
Women's rights education/gender issues training
Counseling/legal services for female victims of violence
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Flat interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Client retention/drop-out rate
Portfolio quality
+ Social responsibility to the environment
This institution raises clients' awareness about environmental impacts
This institution trains/educates clients regarding environmental improvements
+ Poverty measurement tools in use
Grameen Progress out of Poverty Index (PPI)
Per capita household expenditure
Housing index
Own proxy poverty index

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