MiBanco Banco de la Microempresa SA

Gross Loan Portfolio USD, 2011: 1.6 Mil Mill.

Número de prestatarios activos 2011: 435,531

Saldo promedio de crédito por prestatario USD, 2011: 3,560.4

Depósitos USD, 2011: 1.4 Mil Mill.

Assets USD, 2011: 1.9 Mil Mill.

Número de depositantes 2011: 570,782

Misión:

We are a private bank committed to the development of small and micro-businesses. We are leaders in providing them with innovative products and services to enable them to achieve success.

Antecedentes y principales retos:

Mibanco was created in 1998 by taking over the financial operations of the NGO "Acción Comunitaria del Perú" (APC) which had been working for the Peruvian micro-entrepreneurs since over 33 years. Acción Comunitaria del Perú, ProFund Internacional, Accion International, Banco de Crédito and Banco ... Leer más

Dirección:

Av. Paseo de la República 4297 esq. con la Av. Domingo Orué Nº 165

Lima

Lima 34

Peru

Teléfono:

(511) 513-8000

Fax:

(511) 513-8155

Correo electrónico:

mibanco [at] mibanco [dot] com [dot] pe

Website:

www.mibanco.com.pe

Principales fuentes de financiamiento:

Loans

Savings

Shareholder Capital

Productos y servicios:

Loans

Voluntary Savings

Insurance

Training and Consulting

Fund Transfer Services

Productos:

Mibanco strategy is to target markets where demand for micro-credit is highest and supply weakest: it focuses on the Lima and Callao area which concentrates 70% of the estimated unsatisfied micro business credit demand. Mibanco offers both lending and savings products. It applies both individual ... Leer más

Servicios proporcionados:

Business Development Services

Education

Other

Buscar (Tipos de Inversión):

Loans in Local Currency

Equity investments

Loans in US$

% Operaciones que incluyen MF:

91 - 100

Fecha en que se estableció:

Jan 1 1992

Fin de año fiscal:

31-Dec

Current Legal Status:

Bank

Regulada:

yes

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Clients living in urban areas	1
Women	2
Clients living in rural areas	3
+ Development goals (ranked by importance)
Increased access to financial services	1
Growth of existing businesses	2
Employment generation	3
Poverty reduction	4
Gender equality and women's empowerment	5
Housing	6
+ Poverty targets
Very poor clients
Poor clients
Low income clients
+ Governance
Has trained members of its board on social performance management
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Microcredit for household needs/consumption
SME loans
Loans for agriculture
Loans for education
Housing loans

+ Savings products offered
Checking accounts
Voluntary savings accounts
Compulsory savings accounts (cash collateral)
Fixed term deposits
+ Compulsory insurance products required
Desagravamen y multiriesgo
+ Voluntary insurance products offered
Pérdida de tarjetas, desgravamen conyuge, sepelio, accidentes
+ Other financial products and services offered
Debit/credit card
Remittances services
+ Non-financial services offered
+ Enterprise services offered
Enterprise skills development
Business development services
+ Education services offered
Financial literacy education
+ Health services offered
+ Women's empowerment services offered
Leadership training for women
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Declining balance interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Outreach to remote/rural communities
Client retention/drop-out rate
Portfolio quality
+ Social responsibility to the environment
+ Poverty measurement tools in use
Grameen Progress out of Poverty Index (PPI)

Organizaciones relacionadas

Current
Nombre	Relación
ACCION	Network Affiliation
Accion Gateway Fund	Funding
ACCION Investments	Funding
ASOMIF PERU	Network Affiliation
Hivos-Triodos Fund	Partner
IFC	Funding
Incofin - VDK MFI Loan Portfolio	Funding
MFN	Network Affiliation
PROFUND	Funding
responsAbility Global Microfinance Fund	Funding
Triodos Fair Share Fund	Funding
Triodos Microfinance Fund	Funding
Triodos-Doen Foundation	Funding
WWB	Network Affiliation