Paglaum Multi-Purpose Cooperative

Misión:

Committed to provide continued access to financial services to an expanding client base, by organizing and empowering landless rural women, and by instilling the values of discipline, hardwork and saving in an atmosphere of mutual respect.

Antecedentes y principales retos:

1. Increasing Capital needs of clients 2. High cost in delivering microfinance services 3. Members' product marketing support. 4. High cost of technological innovations 5.Poor insfrastructure and apprehensions to of some local officials.

Dirección:

2/F PMPC BLDG., Eastern Looc, Plaridel, Misamis Occidental

Oroquieta City

Philippines

Teléfono:

(088) 344-8633

Fax:

(088) 344-8633

Correo electrónico:

paglaumcoop [at] yahoo [dot] com

Principales fuentes de financiamiento:

Grants

Loans

Savings

Shareholder Capital

Productos y servicios:

Loans

Voluntary Savings

Insurance

Training and Consulting

Fund Transfer Services

Servicios proporcionados:

Full-scale Financial Services

Business Development Services

Buscar (Tipos de Inversión):

Loans in Local Currency

Donations

Capacity Building Grants

Equity investments

% Operaciones que incluyen MF:

41 - 50

Fecha en que se estableció:

Jan 1 1992

Fin de año fiscal:

31-Dec

Current Legal Status:

Credit Union / Cooperative

Regulada:

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Clients living in rural areas	1
Women	2
Adolescents and youth (below 18)	3
Persons with Disability / IP	4
Clients living in urban areas	5
+ Development goals (ranked by importance)
Poverty reduction	1
Increased access to financial services	2
Employment generation	3
Development of start-up enterprises	4
Improvement of adult education	5
Growth of existing businesses	6
Housing	7
Youth opportunities	8
Gender equality and women's empowerment	9
Children's schooling	10
Health improvement	11
Water and sanitation	12
Advocacies in protecting the environment.	13
+ Poverty targets
Very poor clients
Poor clients
Low income clients
+ Governance
Has trained members of its board on social performance management
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Microcredit for household needs/consumption
SME loans
Loans for agriculture
Loans for education
Housing loans
Micro Solar Energy.
+ Savings products offered
Voluntary savings accounts
Fixed term deposits
Special purpose savings accounts
ATM Savings Account.
+ Compulsory insurance products required
Compulsory credit life insurance
Compulsory agricultural insurance
MMAF In-house.
+ Voluntary insurance products offered
Voluntary credit life insurance
Voluntary life insurance
Voluntary house insurance
Voluntary agricultural insurance
Voluntary health insurance
Voluntary workplace insurance
Non-life Insurances.
+ Other financial products and services offered
Mobile banking services
Savings facilitation services
Remittances services
+ Non-financial services offered
+ Enterprise services offered
Enterprise skills development
Business development services
Advertising and Promotions / Bagsakan Center (Showroom).
+ Education services offered
Financial literacy education
Basic health/nutrition education
Child and youth education
Occupational safety and health in the workplace education
Skills Development.
+ Health services offered
Medical Mission and Outreach.
+ Women's empowerment services offered
Leadership training for women
Women's rights education/gender issues training
Counseling/legal services for female victims of violence
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
Retirement Policy.
+ Basis of staff incentives related to social performance
In the process of developing incentive policy and guidelines.
+ Social responsibility to the environment
This institution raises clients' awareness about environmental impacts
This institution trains/educates clients regarding environmental improvements
This institution identifies enterprises with environmental risk
This institution offers lending lines linked to alternative energies
+ Poverty measurement tools in use
Grameen Progress out of Poverty Index (PPI)