Sabaragamuwa Development Bank

Misión:

To help develop local communities through innovative and sustainable financial solutions.

Antecedentes y principales retos:

SDB (Sabaragamuwa Development Bank) Sri Lanka was formed by amalgamating 3 district regional rural development banks by and Act. of Parliament passed in 1997 by the Govt. of Sri Lanka. We compete with the other state and private banks in the region for mobilisation of deposits and in development ... Leer más

Dirección:

28, Bandaranayake Mawatha

Ratnapura

Sabaragamuwa

70000

Sri Lanka

Teléfono:

94-045-2231215

Fax:

94-045-2231214 / 2231761 / 223120

Correo electrónico:

sdbrp99 [at] sltnet [dot] lk

Website:

www.sdbank.net

Principales fuentes de financiamiento:

Loans

Savings

Shareholder Capital

Productos y servicios:

Loans

Voluntary Savings

Training and Consulting

Servicios proporcionados:

Full-scale Financial Services

Second-tier Lending to MFIs

Business Development Services

% Operaciones que incluyen MF:

81 - 90

Fecha en que se estableció:

Jan 1 1999

Fin de año fiscal:

31-Dec

Current Legal Status:

NBFI

Regulada:

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
+ Development goals (ranked by importance)
+ Poverty targets
Poor clients
Low income clients
+ Governance
Has trained members of its board on social performance management
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Microcredit for household needs/consumption
SME loans
Housing loans
+ Savings products offered
Voluntary savings accounts
Fixed term deposits
Special purpose savings accounts
Group savings accounts
+ Compulsory insurance products required
+ Voluntary insurance products offered
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Declining balance interest method
+ Social responsibility to staff
+ Human resources
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Outreach to remote/rural communities
Portfolio quality
+ Social responsibility to the environment
This institution raises clients' awareness about environmental impacts
This institution includes specific clauses in its loan contracts to mitigate specific environmental risks
This institution identifies enterprises with environmental risk
+ Poverty measurement tools in use