Shri Mahila Sewa Sahakari Bank Ltd

Misión:

Sewa Bank's mission is to reach out to the maximum number of poor women workers engaged in the informal sector and provide them suitable financial services for their socioeconomic empowerment and self-development through their own management and ownership.

Dirección:

109, First Floor,Sakar II Opp Town Hall, Ellisbridge

Ahmedabad

Gujarat

380006

India

Teléfono:

+91 79 26581597

Correo electrónico:

mail [at] sewabank [dot] com

Website:

www.sewabank.com

Principales fuentes de financiamiento:

Savings

Shareholder Capital

Productos y servicios:

Loans

Voluntary Savings

Insurance

Training and Consulting

Servicios proporcionados:

Second-tier Lending to MFIs

Business Development Services

Health

Education

Other

% Operaciones que incluyen MF:

91 - 100

Fecha en que se estableció:

May 20 1974

Fin de año fiscal:

31-Mar

Current Legal Status:

Bank

Regulada:

yes

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Women	1
Clients living in urban areas	2
Clients living in rural areas	3
+ Development goals (ranked by importance)
Increased access to financial services	1
Housing	2
Health improvement	3
Water and sanitation	4
Poverty reduction	5
Youth opportunities	6
Development of start-up enterprises	7
Growth of existing businesses	8
Children's schooling	9
Gender equality and women's empowerment	10
+ Poverty targets
Low income clients
+ Governance
Has trained members of its board on social performance management
Has a formal board committee that monitors social performance
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Microcredit for household needs/consumption
Loans for agriculture
Loans for education
Housing loans
+ Savings products offered
+ Compulsory insurance products required
+ Voluntary insurance products offered
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
+ Social responsibility to staff
+ Human resources
+ Basis of staff incentives related to social performance
+ Social responsibility to the environment
+ Poverty measurement tools in use

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