SKS Microfinance Limited

Misión:

Our purpose is to eradicate poverty. We do that by providing financial services to the poor and by using our channel to provide goods and services that the poor need.

Antecedentes y principales retos:

Launched in 1998, SKS Microfinance is one of the fastest-growing microfinance organizations in the world. SKS currently has US$698 million (Sept’09) worth of outstanding loans to 5.3 million (Sept’09) women members in poor regions of India who maintain on-time repayment rates of 99%. It has ... Leer más

Dirección:

1-10-60 to 62, Ashok Raghupati Chambers, Opp. Shopper Stop, Begumpet

Secunderabad

Andhra Pradesh

500 016

India

Teléfono:

+91 40 4452 6000

Fax:

+91 40 4452 6001

Correo electrónico:

info [at] sksindia [dot] com

Website:

www.sksindia.com

Principales fuentes de financiamiento:

Grants

Loans

Shareholder Capital

Productos y servicios:

Loans

Productos:

Income generating loans
Mid Term Loans
Loan Cover Insurance

Servicios proporcionados:

Other

Buscar (Tipos de Inversión):

Loans in Local Currency

Guarantees

Equity investments

Loans in US$

% Operaciones que incluyen MF:

91 - 100

Fecha en que se estableció:

Jan 1 1997

Fin de año fiscal:

31-Mar

Current Legal Status:

NBFI

Regulada:

yes

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Women	1
Clients living in rural areas	2
Clients living in urban areas	3
+ Development goals (ranked by importance)
Increased access to financial services	1
Poverty reduction	2
Growth of existing businesses	3
Development of start-up enterprises	4
Employment generation	5
Gender equality and women's empowerment	6
Housing	7
Children's schooling	8
Health improvement	9
+ Poverty targets
Very poor clients
Poor clients
Low income clients
+ Governance
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Microcredit for household needs/consumption
Loans for agriculture
Loans for education
Housing loans
+ Savings products offered
+ Compulsory insurance products required
Compulsory credit life insurance
+ Voluntary insurance products offered
Voluntary life insurance
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
Enterprise skills development
+ Education services offered
Child and youth education
+ Health services offered
+ Women's empowerment services offered
Leadership training for women
+ Products and services targeting the poor
Products and services specifically designed to target the poor:	All the products viz, Income Generation Loan, Mid-Term Loan, Mobile Loans, Sangam Store Loans, Housing Loans and Life Insurance service are designed to serve the poor.
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
+ Social responsibility to staff
+ Human resources
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Outreach to remote/rural communities
Outreach to women
Client retention/drop-out rate
+ Social responsibility to the environment
We did a pilot on distribtuion and lending for Solar lamps.
+ Poverty measurement tools in use
Housing index
Means test