Spandana Sphoorty Financial Limited

Misión:

we want to be one of the top 2 global Micro finance Organisation by 2012, offering a range of financial and non financial products and services to low income households and individuals to improve the quality of life. we constantly endeavours to deliver quality services to our customers and ... Leer más

Antecedentes y principales retos:

Spandana started its operations in 1998 under the leadership of Mrs Padmaja Reddy – a first generation entrepreneur. Under her leadership, Spandana has grown at a CAGR of about 100% every year to reach out to over 2% of India’s total households as on Sep 2010. Spandana started as an NGO, ... Leer más

Dirección:

Plot No 79, Care Crystal, Vinayak Nagar Colony, Gachibowli, Hyderabad

Hyderabad

Andhrapradesh

500 032

India

Teléfono:

+91 040-44386648

Fax:

+91 40 2373 3962

Correo electrónico:

contact [at] spandanaindia [dot] com

Website:

www.spandanaindia.com

Principales fuentes de financiamiento:

Loans

Shareholder Capital

Productos y servicios:

Loans

Insurance

Servicios proporcionados:

Full-scale Financial Services

Buscar (Tipos de Inversión):

Equity

Loans in Local Currency

Donations

Guarantees

% Operaciones que incluyen MF:

91 - 100

Fecha en que se estableció:

Jan 1 1998

Fin de año fiscal:

31-Mar

Current Legal Status:

NBFI

Regulada:

yes

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Women	1
Clients living in rural areas	2
Clients living in urban areas	3
+ Development goals (ranked by importance)
Increased access to financial services	1
Poverty reduction	2
Employment generation	3
Growth of existing businesses	4
Development of start-up enterprises	5
Gender equality and women's empowerment	6
Improvement of adult education	7
Health improvement	8
Children's schooling	9
Housing	10
Youth opportunities	11
Water and sanitation	12
+ Poverty targets
Very poor clients
Poor clients
Low income clients
+ Governance
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Microcredit for household needs/consumption
Loans for agriculture
Loans for education
Housing loans
+ Savings products offered
+ Compulsory insurance products required
+ Voluntary insurance products offered
Voluntary credit life insurance
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
Financial literacy education
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Declining balance interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Outreach to remote/rural communities
Outreach to women
Portfolio quality
+ Social responsibility to the environment
This institution offers lending lines linked to alternative energies
Solar torches
+ Poverty measurement tools in use

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