Microcredit Foundation Sunrise

Misión:

The Foundation wishes to improve the economic situation of the low-income economically active population by offering them micro-credit services. Meanwhile, the Foundation wishes to support the small entrepreneurship businesses in creating and maintaining long-term employment while using wide ... Leer más

Antecedentes y principales retos:

MCF Sunrise was founded in 1997, as a locally established organization. Following introduction of the Law on Microcredit Organizations in the year 2000, Sunrise was registered as a MCO in December 2000 with the mandate to provide small-scale loans. On April 30th, 2008 Microcredit Organization ... Leer más

Dirección:

Hamdije Kresevljakovica 51

Sarajevo

71000

Bosnia and Herzegovina

Teléfono:

387 33 278 020

Fax:

387 33 278 032

Correo electrónico:

sunrise [at] bih [dot] net [dot] ba

Website:

www.microsunrise.ba

Principales fuentes de financiamiento:

Loans

Productos y servicios:

Loans

Productos:

Products Organization offers seven credit products:
• Short-term and long-term Credit products for micro-entrepreneurial activities (except agriculture activities)
• Short-term and long-term Credit products for agriculture activities,
• Special Credit product for agriculture ... Leer más

Buscar (Tipos de Inversión):

Loans in Local Currency

Donations

Guarantees

Capacity Building Grants

Equity investments

% Operaciones que incluyen MF:

91 - 100

Fecha en que se estableció:

Apr 1 1997

Fin de año fiscal:

31-Dec

Current Legal Status:

NGO

Regulada:

yes

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
+ Development goals (ranked by importance)
+ Poverty targets
Poor clients
Low income clients
+ Governance
Has trained members of its board on social performance management
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
SME loans
Loans for education
Housing loans
+ Savings products offered
+ Compulsory insurance products required
+ Voluntary insurance products offered
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Declining balance interest method
+ Social responsibility to staff
+ Human resources
Human resource policy includes ways to select candidates, education of employees, work assessment, salaries and compensations and promotion and firing of employees
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Outreach to remote/rural communities
Client retention/drop-out rate
Portfolio quality
+ Social responsibility to the environment
This institution raises clients' awareness about environmental impacts
+ Poverty measurement tools in use

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