Al Amal Bank | MFIs in Yemen

Objectifs:

To improve the economic and social conditions of the Yemeni low income family, especially those of small and micro enterprises; by providing outstanding financial services; and to become the pioneering and sustainable financial institution in Yemen.

Contexte et principaux défis:

Al Amal Microfinance Bank is a not for profit company established to deliver sustainable microfinance services to the poor segment in Yemen. Al Amal Bank is currently facing many challenges like governmental, outreach, and funding challenges.

Adresse:

Baghdad Street, close to ( Yali)

Sanaa

P.O. Box 15114

Yemen

Téléphone:

00967-1-449731

Fax:

00967-1-449721

Email:

info [at] alamlbank [dot] org

Site web:

www.alamalbank.com

Principales sources de financement:

Loans

Savings

Shareholder Capital

Produits et Services:

Loans

Voluntary Savings

Insurance

Leasing

Training and Consulting

Financial Services

Technical Services

Services Offerts:

Full-scale Financial Services

Business Development Services

Education

à la recherche de :

Loans in Local Currency

Capacity-Building Grants

Donations

Date de création:

Jan 1 2002

Date de fin d'exercice:

31-Dec

Statut légal actuel:

Bank

réglementé:

yes

Profil de Performance Sociale


+ Détails de la mission
+ Target markets (ranked by importance)
Femmes	1
Clients living in urban areas	2
Clients living in rural areas	3
Disable people and women victims of violence, youth between 18-30 years, youth and adolescent under 18 in terms of saving	4
+ Development goals (ranked by importance)
Réduction de la pauvreté	1
Génération d'emploi	2
Opportunités pour les jeunes	3
Croissance des entreprises existantes	4
Egalité des sexes et autonomisation des femmes	5
Développement d'entreprises "start-up"	6
Accès accru aux services financiers	7
Habitat	8
Improvement of adult education	10
+ Poverty targets
Clients très pauvres
Clients pauvres
Clients à faibles revenus
+ Gouvernance
Has trained members of its board on social performance management
+ Gamme de produits et services
+ Produits et services financiers offerts
+ Credit products offered
Prêts aux PME
Prêts agricoles
Prêts au logement
+ Savings products offered
Comptes courants
Dépots à terme
Comptes d'épargne à but spécifique
+ Compulsory insurance products required
Compulsory credit life insurance
+ Voluntary insurance products offered
+ Other financial products and services offered
Microleasing
+ Services non financiers offerts
+ Enterprise services offered
+ Education services offered
Education financière de base
Child and youth education
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
Products and services specifically designed to target the poor:	Leasing product to target poor with specific skills and have no funds to purchase assets related to their skills (drivers, carpenters, etc.)
+ Responsabilité sociale envers les clients
+ Principes de protection des clients en usage
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Coûts des services aux clients
Méthode du taux constant
+ Responsabilité sociale envers le personnel
+ Ressources humaines
Protection au travail (sécurité, anti-harcèlement)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Incitations du personnel liées à la performance sociale
Capacité d'attirer de nouveaux clients du marché cible
Qualité de l'interaction avec les clients basée sur les mécanismes de commentaires de la clientèle
Client retention/drop-out rate
Qualité du portefeuille
+ Responsabilité sociale envers l'environnement
This institution offers lending lines linked to alternative energies
+ Poverty measurement tools in use