Banco De La Gente Emprendedora

Encours Brut de Prêts USD, 2011: 120.9 million

Nombre d'emprunteurs actifs 2011: 44,802

Solde moyen de prêt par emprunteur USD, 2011: 2,699.2

Epargne USD, 2011: 120.1 million

Actif USD, 2011: 138.3 million

Nombre d'épargnants 2011: 98,816

Objectifs:

La inclusión económica. Ofrecer los mejores y más oportunos créditos, y otros servicios bancarios al sector popular de la economía. BanGente es un camino de prosperidad y crecimiento para nuestros clientes, empleados y accionistas.

Contexte et principaux défis:

Prestarle asistencia financiera a los sectores poblacionales de bajos ingresos. Propiciar la inserción económica y social del empresario popular en la economía formal.

Adresse:

Avenida Romulo Gallegos, Edifico R.I.V., piso 3, Urbanización Los Dos Caminos.

Caracas

Distrito Capital

CP 1071

Venezuela

Téléphone:

(58-212) 600-6100

Fax:

(58-212)600-6175

Email:

juslar [at] bangente [dot] com [dot] ve

Site web:

www.bangente.com.ve

Principales sources de financement:

Shareholder Capital

Produits et Services:

Loans

Voluntary Savings

Insurance

Training and Consulting

Services Offerts:

Business Development Services

% des opérations représentant la MF:

91 - 100

Date de création:

Jan 1 1997

Date de fin d'exercice:

31-Dec

Statut légal actuel:

Bank

réglementé:

yes

Profil de Performance Sociale


+ Détails de la mission
+ Target markets (ranked by importance)
+ Development goals (ranked by importance)
+ Poverty targets
+ Gouvernance
Has trained members of its board on social performance management
+ Gamme de produits et services
+ Produits et services financiers offerts
+ Credit products offered
Prêts de microcrédit pour les micro-entreprises
+ Savings products offered
+ Compulsory insurance products required
+ Voluntary insurance products offered
+ Other financial products and services offered
+ Services non financiers offerts
+ Enterprise services offered
Développement des qualités entrepreneuriales
TU ABOGADO SOLIDARIO
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
Services de conseils juridiques pour femmes victimes de violence
Asesoría jurídica gratuita y redacción de documentos
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Responsabilité sociale envers les clients
+ Principes de protection des clients en usage
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Coûts des services aux clients
Méthode du taux constant
+ Responsabilité sociale envers le personnel
+ Ressources humaines
Protection au travail (sécurité, anti-harcèlement)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Incitations du personnel liées à la performance sociale
Capacité d'attirer de nouveaux clients du marché cible
Qualité du portefeuille
+ Responsabilité sociale envers l'environnement
+ Poverty measurement tools in use