Buusaa Gonofaa | MFIs in Ethiopia

Objectifs:

Providing efficient and sustainable microfinance services to improve and enhance the self-reliance of economically active but resource0poor segement of community in oromia region

Contexte et principaux défis:

BG MFI was initiated through its mother NGO -HUNDEE - in 1999. HUNDEE as institution and 15 staff of HUNDEE together organized and formed BG MFI. The founders have contributed the start-up capital of birr 213,000

Adresse:

P.O. Box 24850 Code 1000

Addis Ababa

Ethiopia

Téléphone:

0114-653283 /0114-654155

Fax:

+251 11 554 4119

Email:

bgmfi [at] ethionet [dot] et

Principales sources de financement:

Grants

Loans

Savings

Shareholder Capital

Produits et Services:

Loans

Voluntary Savings

à la recherche de :

Loans in Local Currency

Donations

Capacity Building Grants

Other Investment

Equity investments

% des opérations représentant la MF:

91 - 100

Date de création:

Mai 19 1999

Date de fin d'exercice:

31-Dec

Statut légal actuel:

NBFI

réglementé:

yes

Profil de Performance Sociale


+ Détails de la mission
+ Target markets (ranked by importance)
+ Development goals (ranked by importance)
+ Poverty targets
Clients très pauvres
Clients pauvres
+ Gouvernance
Has trained members of its board on social performance management
+ Gamme de produits et services
+ Produits et services financiers offerts
+ Credit products offered
Prêts de microcrédit pour les micro-entreprises
Prêts agricoles
+ Savings products offered
Voluntary savings accounts
Compulsory savings accounts (cash collateral)
Dépots à terme
+ Compulsory insurance products required
+ Voluntary insurance products offered
+ Other financial products and services offered
+ Services non financiers offerts
+ Enterprise services offered
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Responsabilité sociale envers les clients
+ Principes de protection des clients en usage
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Coûts des services aux clients
Méthode du taux constant
+ Responsabilité sociale envers le personnel
+ Ressources humaines
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Incitations du personnel liées à la performance sociale
Capacité d'attirer de nouveaux clients du marché cible
Inclusion des communautés rurales/isolées
Client retention/drop-out rate
Qualité du portefeuille
+ Responsabilité sociale envers l'environnement
Micro-irrigation technology loan is limited to hand operated technologies that are friendly to environment (for example, no loans for motor operated water pumps)
+ Poverty measurement tools in use
Indice de pauvreté spécifique à l'institution