Equity Bank | MFIs in Kenya

Objectifs:

We offer inclusive, customer-focused financial services that socially and economically empower our clients and other stakeholders.

Contexte et principaux défis:

Equity Bank is a relatively young, dynamic and fast growing indigenous microfinance institution. Our main challenges are management of growth, institutional capacity building, and capital needs to support outreach.

Adresse:

P.O. Box 75104-00200

Nairobi

Kenya

Téléphone:

+254 20 27 366 20

Fax:

+254 20 27 372 76

Email:

ebs [at] ebsafrica [dot] co [dot] ke

Site web:

www.equitybank.co.ke

Principales sources de financement:

Savings

Shareholder Capital

Produits et Services:

Loans

Voluntary Savings

Fund Transfer Services

Produits:

Loan, voluntary savings, fund transfer services, training and consulting.

à la recherche de :

Donations

Capacity Building Grants

% des opérations représentant la MF:

91 - 100

Date de création:

Jan 1 1984

Date de fin d'exercice:

31-Dec

Statut légal actuel:

Bank

réglementé:

yes

Profil de Performance Sociale


+ Détails de la mission
+ Target markets (ranked by importance)
+ Development goals (ranked by importance)
+ Poverty targets
+ Gouvernance
Has trained members of its board on social performance management
+ Gamme de produits et services
+ Produits et services financiers offerts
+ Credit products offered
Prêts de microcrédit pour les micro-entreprises
Microcredit for household needs/consumption
Prêts agricoles
Prêts d'éducation
Prêts au logement
Corporate loans
+ Savings products offered
Voluntary savings accounts
Compulsory savings accounts (cash collateral)
Dépots à terme
Business current accounts
+ Compulsory insurance products required
+ Voluntary insurance products offered
+ Other financial products and services offered
Remittances services
Microleasing
Custodial services, investment banking
+ Services non financiers offerts
+ Enterprise services offered
Développement des qualités entrepreneuriales
Services de développement de l'activité
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
Formation au leadership pour les femmes
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Responsabilité sociale envers les clients
+ Principes de protection des clients en usage
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Coûts des services aux clients
+ Responsabilité sociale envers le personnel
+ Ressources humaines
Protection au travail (sécurité, anti-harcèlement)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Incitations du personnel liées à la performance sociale
Capacité d'attirer de nouveaux clients du marché cible
Inclusion des communautés rurales/isolées
Qualité de l'interaction avec les clients basée sur les mécanismes de commentaires de la clientèle
Qualité des données sociales collectées
Client retention/drop-out rate
Qualité du portefeuille
+ Responsabilité sociale envers l'environnement
This institution raises clients' awareness about environmental impacts
This institution trains/educates clients regarding environmental improvements
This institution includes specific clauses in its loan contracts to mitigate specific environmental risks
+ Poverty measurement tools in use

Partenariats

Current
Nom	Relation
AfriCap	Funding
AMFI Kenya	Network Affiliation
IFC	Funding
MFN	Network Affiliation
MicroRate
Planet Rating	Rating
Safaricom	Partner
WWB	Network Affiliation

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Profil de Performance Sociale

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