Palestine for Credit & Development

Encours Brut de Prêts USD, 2011: 27.1 million

Nombre d'emprunteurs actifs 2011: 14,114

Solde moyen de prêt par emprunteur USD, 2011: 1,917.1

Epargne USD, 2011: 0.0

Actif USD, 2011: 29.4 million

Nombre d'épargnants 2011: 0

Objectifs:

To strengthen the economic base of Palestinian microentrepreneurs, particularly women, by providing sustainable financial services suited to their needs.

Contexte et principaux défis:

Palestine for Credit and Development (FATEN) is a non-profit private shareholding company, Registered on 14 July 1999, with registration number 563124478. FATEN emerged from a microfinance program founded by Save the Children in 1995 for the purpose of serving Palestinian women ... En savoir plus

Adresse:

P.O.Box 2446

Ramallah

West Bank

Palestine

Téléphone:

00 970 2 296 1470

Fax:

00 970 2 296 1472

Email:

faten [at] faten [dot] org

Site web:

www.faten.org

Principales sources de financement:

Grants

Loans

Produits et Services:

Loans

Training and Consulting

Produits:

FATEN offers a variety of credit products: GGL, Family, Housing, Start-up, Pioneer, Personal (health, student, computer and education loans). FATEN’s products are also available in all Islamic tools such as Morabaha.

à la recherche de :

Loans in USD

Equity investments

Date de création:

Jan 1 1995

Date de fin d'exercice:

31-Dec

Statut légal actuel:

NBFI

réglementé:

yes

Profil de Performance Sociale


+ Détails de la mission
+ Target markets (ranked by importance)
+ Development goals (ranked by importance)
+ Poverty targets
Clients très pauvres
Clients pauvres
Clients à faibles revenus
+ Gouvernance
Has trained members of its board on social performance management
+ Gamme de produits et services
+ Produits et services financiers offerts
+ Credit products offered
Prêts de microcrédit pour les micro-entreprises
Microcredit for household needs/consumption
Prêts aux PME
Prêts d'éducation
Prêts au logement
Health treatment loan, computer loans, start up loans for youth
+ Savings products offered
+ Compulsory insurance products required
+ Voluntary insurance products offered
+ Other financial products and services offered
+ Services non financiers offerts
+ Enterprise services offered
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Responsabilité sociale envers les clients
+ Principes de protection des clients en usage
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Coûts des services aux clients
Méthode du taux constant
+ Responsabilité sociale envers le personnel
+ Ressources humaines
Protection au travail (sécurité, anti-harcèlement)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Incitations du personnel liées à la performance sociale
Capacité d'attirer de nouveaux clients du marché cible
Inclusion des communautés rurales/isolées
Qualité de l'interaction avec les clients basée sur les mécanismes de commentaires de la clientèle
Client retention/drop-out rate
Qualité du portefeuille
+ Responsabilité sociale envers l'environnement
This institution raises clients' awareness about environmental impacts
This institution identifies enterprises with environmental risk
+ Poverty measurement tools in use
Per capita household income
Means test
Food security index