Finadev | MFIs in Benin

Objectifs:

Finadev SA aims to provide micro-credit operations in a social context, towards disadvantaged clients including women, groups, micro and small enterprises and other individuals who cannot access formal financial services.

Finadev SA a pour objet d'effectuer toutes opérations de ... En savoir plus

Contexte et principaux défis:

Finadev started in 1998 as a microfinance counter at the commercial Financial Bank. This branch became autonomous in 2000. Audit reports and detailed documentations are available (for more information, please contact Luc Morio: moriol@ecpinvestments.com)Finadev a debuté en 1998 en tant que ... En savoir plus

Adresse:

Rue du commandant Decoeur

Cotonou

01- BP 6335

Benin

Téléphone:

+229 21 31 40 81

Fax:

+229 21 31 79 22

Email:

finadev2002 [at] yahoo [dot] fr

Site web:

www.finadev.org

Principales sources de financement:

Loans

Shareholder Capital

Produits et Services:

Loans

Training and Consulting

Produits:

Loans

% des opérations représentant la MF:

91 - 100

Date de création:

Jan 1 2001

Date de fin d'exercice:

31-Dec

Statut légal actuel:

NBFI

réglementé:

yes

Profil de Performance Sociale


+ Détails de la mission
+ Target markets (ranked by importance)
+ Development goals (ranked by importance)
+ Poverty targets
+ Gouvernance
Has trained members of its board on social performance management
+ Gamme de produits et services
+ Produits et services financiers offerts
+ Credit products offered
Prêts de microcrédit pour les micro-entreprises
Prêts agricoles
Prêts d'éducation
Prêts au logement
+ Savings products offered
Compulsory savings accounts (cash collateral)
+ Compulsory insurance products required
+ Voluntary insurance products offered
+ Other financial products and services offered
+ Services non financiers offerts
+ Enterprise services offered
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Responsabilité sociale envers les clients
+ Principes de protection des clients en usage
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Coûts des services aux clients
+ Responsabilité sociale envers le personnel
+ Ressources humaines
Protection au travail (sécurité, anti-harcèlement)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Incitations du personnel liées à la performance sociale
+ Responsabilité sociale envers l'environnement
This institution raises clients' awareness about environmental impacts
This institution trains/educates clients regarding environmental improvements
This institution offers lending lines linked to alternative energies
+ Poverty measurement tools in use