First MicroFinanceBank Ltd - Pakistan

Objectifs:

The Bank aims to reach out those who are currently not able to receive adequate financial services, throughout the country, in rural as well as urban areas. The target audience are the poor and underpriviledged of Pakistan, especially women.

Contexte et principaux défis:

THe First MicroFInance Bank Limited is the first transformation in Pakistan from NGO to Bank.

October 2007: FMFB and Pakistan Post partner towards poverty alleviation. More information on this initiative is available at the following link:
http://www.akdn.org/news/2007october2.htm

Adresse:

Ground Floor, Evacuee Trust Complex, Plot No. 4, F-5/1

Islamabad

Pakistan

44000

Pakistan

Téléphone:

92 21 2824450

Fax:

92 21 2821817

Email:

fmfbnp [at] cyber [dot] net [dot] pk

Site web:

www.mfb.com.pk

Principales sources de financement:

Grants

Savings

Shareholder Capital

Produits et Services:

Loans

Voluntary Savings

Insurance

Fund Transfer Services

à la recherche de :

Capacity Building Grants

% des opérations représentant la MF:

91 - 100

Date de création:

Jan 1 2002

Date de fin d'exercice:

31-Dec

Statut légal actuel:

Bank

réglementé:

yes

Profil de Performance Sociale


+ Détails de la mission
+ Target markets (ranked by importance)
Femmes	1
Clients living in rural areas	2
Clients living in urban areas	3
+ Development goals (ranked by importance)
Réduction de la pauvreté	1
Génération d'emploi	2
Croissance des entreprises existantes	3
Accès accru aux services financiers	4
Développement d'entreprises "start-up"	5
Amélioration de la santé	6
Habitat	7
+ Poverty targets
Clients pauvres
Clients à faibles revenus
+ Gouvernance
+ Gamme de produits et services
+ Produits et services financiers offerts
+ Credit products offered
Prêts de microcrédit pour les micro-entreprises
Microcredit for household needs/consumption
Prêts agricoles
Prêts d'éducation
Prêts au logement
+ Savings products offered
Comptes courants
Voluntary savings accounts
Dépots à terme
+ Compulsory insurance products required
Compulsory credit life insurance
Health insurance for hospitalization
+ Voluntary insurance products offered
+ Other financial products and services offered
Remittances services
+ Services non financiers offerts
+ Enterprise services offered
+ Education services offered
+ Health services offered
Health camps and medical helpline through insurance companies
+ Women's empowerment services offered
+ Products and services targeting the poor
Products and services specifically designed to target the poor:	Loan products, savings products, insurance and other services all contain components that target the poor
+ Responsabilité sociale envers les clients
+ Principes de protection des clients en usage
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Coûts des services aux clients
+ Responsabilité sociale envers le personnel
+ Ressources humaines
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection au travail (sécurité, anti-harcèlement)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Incitations du personnel liées à la performance sociale
Capacité d'attirer de nouveaux clients du marché cible
Qualité de l'interaction avec les clients basée sur les mécanismes de commentaires de la clientèle
+ Responsabilité sociale envers l'environnement
This institution includes specific clauses in its loan contracts to mitigate specific environmental risks
This institution offers lending lines linked to alternative energies

+ Poverty measurement tools in use
Per capita household income
Participatory wealth ranking (PWR)