Janalakshmi (formerly Sanghamithra urban program)

Objectifs:

To enable transformation for urban excluded customers by being a one-stop shop financial services provider in a market oriented fashion

Contexte et principaux défis:

Urban excluded population face several challenges including lack of access to a range of financial products and services to help achieve financial stability and growth; lack of access to sevaral basic facilities such as quality affordable housing and finance for housing; lack of information and ... En savoir plus

Adresse:

Rajashree Saroja Plaza, No 34/1, Andree Road, Shanthinagar

Banglore

India

Téléphone:

+91 80 42595700

Fax:

+91 80 41525770

Email:

info [at] janalakshmi [dot] com

Site web:

www.janalakshmi.com

Principales sources de financement:

Loans

Shareholder Capital

Produits et Services:

Loans

Insurance

Training and Consulting

à la recherche de :

Loans in Local Currency

Donations

Guarantees

Equity investments

% des opérations représentant la MF:

91 - 100

Date de création:

Juil 24 2003

Date de fin d'exercice:

31-Mar

Statut légal actuel:

NBFI

réglementé:

yes

Profil de Performance Sociale


+ Détails de la mission
+ Target markets (ranked by importance)
Clients living in urban areas	1
Femmes	2
+ Development goals (ranked by importance)
Accès accru aux services financiers	1
Croissance des entreprises existantes	2
Habitat	3
Scolarisation des enfants	4
Improvement of adult education	5
+ Poverty targets
Clients pauvres
Clients à faibles revenus
+ Gouvernance
Has trained members of its board on social performance management
+ Gamme de produits et services
+ Produits et services financiers offerts
+ Credit products offered
Prêts de microcrédit pour les micro-entreprises
Microcredit for household needs/consumption
Prêts aux PME
Prêts d'éducation
Prêts au logement
+ Savings products offered
+ Compulsory insurance products required
Compulsory credit life insurance

+ Voluntary insurance products offered
Voluntary life insurance

+ Other financial products and services offered
Carte de crédit/débit
Services bancaires mobiles
Services d'aide à l'épargne
Have a tie-in with Axis Bank for extending savings accounts to target customers. Have a tie-in with UTI AMC-IIMPS for micro pensions services
+ Services non financiers offerts
+ Enterprise services offered
+ Education services offered
Education financière de base
+ Health services offered
+ Women's empowerment services offered
Group financial counseling
+ Products and services targeting the poor
Products and services specifically designed to target the poor:	Includes savings, insurance, pensions, loans for productive purposes, education, housing, consumption, enterprises; services such as financial literacy, group financial counselling are rendered to empower the target customer
+ Responsabilité sociale envers les clients
+ Principes de protection des clients en usage
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Coûts des services aux clients
+ Responsabilité sociale envers le personnel
+ Ressources humaines
Protection au travail (sécurité, anti-harcèlement)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Incitations du personnel liées à la performance sociale
Capacité d'attirer de nouveaux clients du marché cible
Inclusion des femmes
Qualité de l'interaction avec les clients basée sur les mécanismes de commentaires de la clientèle
Qualité des données sociales collectées
Client retention/drop-out rate
Qualité du portefeuille
+ Responsabilité sociale envers l'environnement
+ Poverty measurement tools in use
Grameen Progress out of Poverty Index (PPI)