Viator Microcredit Azerbaijan LLC

Objectifs:

To help economically active, but poor people in western Azerbaijan increase their income through appropriate and sustainable microfinance services.

Contexte et principaux défis:

Viator Micro Credit Azerbaijan LLC was founded as a "Small Business Developement" project under the Norwegian Humanitarian Enterprise (NHE) in 1999. In December 2002 the organization was registrated as a LLC and in September 2003 obtained a licence to conduct lending activities from the ... En savoir plus

Adresse:

N. Narimanov str. 130

Ganja

2002

Azerbaijan

Téléphone:

(994 22) 57 66 88

Fax:

(994 22) 57 00 39

Email:

trond [dot] langen [at] viator-az [dot] org

Principales sources de financement:

Grants

Loans

Produits et Services:

Loans

à la recherche de :

Loans in Local Currency

Capacity Building Grants

Loans in US$

% des opérations représentant la MF:

91 - 100

Date de création:

Avr 29 1999

Date de fin d'exercice:

31-Dec

Statut légal actuel:

NBFI

réglementé:

yes

Profil de Performance Sociale


+ Détails de la mission
+ Target markets (ranked by importance)
Clients living in rural areas	1
Femmes	2
+ Development goals (ranked by importance)
Réduction de la pauvreté	1
Accès accru aux services financiers	2
Croissance des entreprises existantes	3
Génération d'emploi	4
Développement d'entreprises "start-up"	5
+ Poverty targets
Clients pauvres
Clients à faibles revenus
+ Gouvernance
+ Gamme de produits et services
+ Produits et services financiers offerts
+ Credit products offered
Prêts de microcrédit pour les micro-entreprises
Prêts aux PME
+ Savings products offered
+ Compulsory insurance products required
+ Voluntary insurance products offered
+ Other financial products and services offered
+ Services non financiers offerts
+ Enterprise services offered
+ Education services offered
Training programs
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Responsabilité sociale envers les clients
+ Principes de protection des clients en usage
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
+ Coûts des services aux clients
Méthode de l'amortissement dégressif
+ Responsabilité sociale envers le personnel
+ Ressources humaines
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
+ Incitations du personnel liées à la performance sociale
Capacité d'attirer de nouveaux clients du marché cible
Inclusion des communautés rurales/isolées
Qualité du portefeuille
+ Responsabilité sociale envers l'environnement
+ Poverty measurement tools in use

Partenariats

Current
Nom	Relation
AMFA	Network Affiliation
Crystal Clear Software, Ltd.	Vendor
Grameen Credit Agricole Microfinance Foundation	Funding
Kolibri Kapital ASA	Funding
Microfinanza Rating	Rating

MFI Report