Caja Municipal de Ahorro y Crédito de Sullana S.A.

Gross Loan Portfolio USD, 2011: 400.7 million

Number of active borrowers 2011: 107,973

Average loan balance per borrower USD, 2011: 3,710.8

Deposits USD, 2011: 372.9 million

Assets USD, 2011: 499.5 million

Number of depositors 2011: 190,688

Mission:

As a regional MFI, we foster the development of the social sector and aim to be an effective, competitive and profitable organization. We adapt and innovate our financial services through modern and appropriate technology. We offer personal and professional attention to all clients in addition ... Read more

Background and Main Challenges:

We are a leading microfinance institution - regional, effective, competitive, high-quality and profitable. We constantly strive to offer financial services to facilitate social development.

Address:

Plaza de Armas 250

Sullana

Piura

197

Peru

Phone:

(517) 350-1920

Fax:

(517) 350-2871

Email:

planificacion [at] cmac-sullana [dot] com [dot] pe

Website:

www.cmac-sullana.com.pe

Main Funding Sources:

Loans

Savings

Products and Services:

Loans

Voluntary Savings

Insurance

Fund Transfer Services

Products:

Microenterprise Loans
Loans for Agriculture
Loans for Consumption
Gold Loans
Checking Accounts
Fixed Term Savings

Looking for (Investment Types):

Loans in Local Currency

Loans in US$

% Operations Comprised by MF:

91 - 100

Date established:

Jan 1 1986

FYE:

31-Dec

Current Legal Status:

NBFI

Regulated:

yes

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Clientes de bajos ingresos	1
Clients living in urban areas	2
Clients living in rural areas	3
Women	4
+ Development goals (ranked by importance)
Increased access to financial services	1
Employment generation	2
Development of start-up enterprises	3
Growth of existing businesses	4
Poverty reduction	5
Housing	6
+ Poverty targets
Low income clients
No specific poverty target
+ Governance
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Microcredit for household needs/consumption
SME loans
Loans for agriculture
Housing loans
+ Savings products offered
Voluntary savings accounts
Compulsory savings accounts (cash collateral)
Fixed term deposits
+ Compulsory insurance products required
Compulsory credit life insurance
+ Voluntary insurance products offered
+ Other financial products and services offered
Debit/credit card
Remittances services
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Flat interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Client retention/drop-out rate
Portfolio quality
+ Social responsibility to the environment
+ Poverty measurement tools in use

Partnerships

Current
Name	Relationship
COPEME	Partner
FEPCMAC	Network Affiliation
MicroRate	Rating
WSBI	Network Affiliation

MFI Report