Servicios para el Desarollo Comunitario, S.A. de C.V.

Gross Loan Portfolio USD, 2011: 10.9 million

Number of active borrowers 2011: 40,297

Average loan balance per borrower USD, 2011: 270.9

Deposits USD, 2011: 2.6 million

Assets USD, 2011: 16.8 million

Number of depositors 2011: 40,297

Mission:

Contribuir al desarrollo integral de las personas de escasos recursos mediante el microfinanciamiento, la capacitación y el acompañamiento, con base en una cultura empresarial, de rentabilidad, especialización, profesionalismo y honestidad, alcanzando así, relaciones de largo plazo y beneficio ... Read more

Background and Main Challenges:

Filosofía: Brindar oportunidades de desarrollo de capacidades y habilidades personales, a través de la investigación y práctica de las microfinanzas como una actividad rentable y como la principal herramienta social y económica para apoyar a miles de personas en situación de pobreza, para que ... Read more

Address:

Río Nilo 80 Despacho 201Col. Cuauhtémoc

México D.F.

C.P. 06500

Mexico

Phone:

0155-155144567

Email:

fondeo [at] credicomun [dot] com [dot] mx

Website:

www.credicomun.com.mx

Main Funding Sources:

Préstamos

Products and Services:

Préstamos

Ahorro voluntario

Seguros

Services Provided:

Otros

Looking for (Investment Types):

Capital

Préstamos en USD

Préstamos en moneda local

Garantías

Donaciones para crear capacidad

% Operations Comprised by MF:

91 - 100

Date established:

Mar 11 2005

FYE:

31-Dec

Current Legal Status:

NBFI

Regulated:

yes

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Women	1
Clients living in rural areas	2
Clientes sin actividad productiva pero que conocen el negocio y se les da la oportunidad de acceder a un microcrédito.	3
Clients living in urban areas	4
+ Development goals (ranked by importance)
Poverty reduction	1
Increased access to financial services	2
Gender equality and women's empowerment	3
Growth of existing businesses	4
Employment generation	5
Development of start-up enterprises	6
Improvement of adult education	7
Youth opportunities	8
+ Poverty targets
Poor clients
Low income clients
+ Governance
Has trained members of its board on social performance management
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
+ Savings products offered
Voluntary savings accounts
Compulsory savings accounts (cash collateral)
+ Compulsory insurance products required
+ Voluntary insurance products offered
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
Sensibilizar a la comunidad para particpación en talleres de instrucción financiera básica.
+ Health services offered
+ Women's empowerment services offered
Se les empodera a través de la propia metodología de banca comunal, mediante el microcrédito, para que decidan emprender o fotalecer una actividad económica, organicen su grupo y lo coordinen para lograr el desarrollo de sus integrantes.
+ Products and services targeting the poor
Products and services specifically designed to target the poor:	El Microcrédito con la metodología de banca comunal.
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Flat interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Portfolio quality
+ Social responsibility to the environment
+ Poverty measurement tools in use
Own proxy poverty index

Partnerships

Current
Name	Relationship
DID	Network Affiliation
FEDRURAL	Network Affiliation
Freedom from Hunger	Partner
Kiva	Funding
Prodesarrollo	Network Affiliation

MFI Report