Corporación Acción Por Caldas ACTUAR Famiempresas

Gross Loan Portfolio USD, 2010: 5.3 million

Number of active borrowers 2010: 3,891

Average loan balance per borrower USD, 2010: 1,364.3

Deposits USD, 2010: 0.0

Assets USD, 2010: 5.8 million

Number of depositors 2010: 0

Mission:

PROMOVER EL FORTALECIMIENTO DE LAS UNIDADES PRODUCTIVAS DEL DEPARTAMENTO DE CALDAS (COLOMBIA), A TRAVES DE UN PROGRAMA INTEGRAL DE SEVICIOS QUE COMPRENDE CRÉDITO ACOMPAÑADO, CAPACITACIÓN, ASESORIA EMPRESARIAL EN EL SITIO DE TRABAJO DEL EMPRESARIO Y ACOMPAÑMIENTO AL EMPRENDEDOR EN LA DE SU IDEA ... Read more

Background and Main Challenges:

-FORTALECER LA ENTIDAD OPERATIVA Y FINANCIERAMENTE -SER MAS QUE UN BANCO PARA LA MICROEMPRESA -SER RECONOCIDOS EN EL MEDIO Y TENER UN BUEN POSICIONAMIENTO.

Address:

Calle 20 No. 21-17

Manizales

Caldas

Colombia

Phone:

(576) 880-5310-8848554

Email:

actuarfamiempresas [at] actuarcaldas [dot] org

Main Funding Sources:

Préstamos

Products and Services:

Préstamos

Capacitación y consultoría

Services Provided:

Servicios de desarrollo empresarial

Looking for (Investment Types):

Capital

Préstamos en moneda local

% Operations Comprised by MF:

91 - 100

Date established:

Feb 26 1986

FYE:

31-Dec

Current Legal Status:

NGO

Regulated:

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Microempresarias (mujeres con negocios)	1
Clients living in urban areas	2
Women	2
+ Development goals (ranked by importance)
Increased access to financial services	1
Employment generation	2
Development of start-up enterprises	3
Poverty reduction	4
+ Poverty targets
Low income clients
+ Governance
Has trained members of its board on social performance management	Unknown
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Microcredit for household needs/consumption
+ Savings products offered
+ Compulsory insurance products required
saldo de la cartera (gratuito)
+ Voluntary insurance products offered
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
socio-empresarial
+ Health services offered
+ Women's empowerment services offered
Leadership training for women
Women's rights education/gender issues training
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
+ Social responsibility to staff
+ Human resources
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Portfolio quality
+ Social responsibility to the environment
+ Poverty measurement tools in use

Partnerships

Current
Name	Relationship
ACCION	Network Affiliation
Oikocredit	Funding

MFI Report