Corporación Acción por el Quindio Actuar Famiempresas

Mission:

Contribuir al mejoramiento del nivel de vida y desarrollo empresarial de los microempresarios y población vulnerable del país, especialmente en el Departamento del Quindío, a través de los servicios financieros, acompañamiento empresarial, gestión y ejecución de proyectos.

Address:

CALLE 16 13-13

Armenia

Quindío

Colombia

Phone:

7463844

Fax:

7463844

Email:

famiempresas [at] actuarquindio [dot] org [dot] co

Website:

www.actuarquindio.org.co

Main Funding Sources:

Loans

Products and Services:

Loans

Training and Consulting

Services Provided:

Business Development Services

Looking for (Investment Types):

Loans in Local Currency

Capacity-Building Grants

Donations

% Operations Comprised by MF:

91 - 100

Date established:

Dec 20 1989

FYE:

31-Dec

Current Legal Status:

NGO

Regulated:

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
microempresarios	1
+ Development goals (ranked by importance)
Increased access to financial services	1
Employment generation	2
Poverty reduction	3
Growth of existing businesses	4
+ Poverty targets
Poor clients
Low income clients
+ Governance
Has trained members of its board on social performance management
Has a formal board committee that monitors social performance
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
+ Savings products offered
+ Compulsory insurance products required
Compulsory credit life insurance
+ Voluntary insurance products offered
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
Enterprise skills development
Capacitación, asesoría y acompañamiento empresarial
+ Education services offered
Financial literacy education

+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Flat interest method
+ Social responsibility to staff
+ Human resources
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
Evaluación del clima organizacional semestralmente
+ Basis of staff incentives related to social performance
Portfolio quality

+ Social responsibility to the environment
+ Poverty measurement tools in use