Asociación ADRI

Data provided through ADRI

Gross Loan Portfolio USD, 2011: 15.3 million

Number of active borrowers 2011: 794

Average loan balance per borrower USD, 2011: 19,304.6

Deposits USD, 2011: 0.0

Assets USD, 2011: 20.2 million

Number of depositors 2011: 0

Mission:

Lending opportune, agile financial services and personalized for the strengthening, growth and development of the microcomputer, small and medium business to national level, optimizing the efficiency and operating efficacy.

Background and Main Challenges:

ADRI, during more than 25 years of experience in the business, has been consolidated as an institution by capacity of functioning demonstrated and excellent results in the credit grant. The principal challenges of the Association are: to support the financial sustainability, to continue with the ... Read more

Address:

Del Centro Comercial Plaza Mayor, 225 metros sur, frente al parqueo del ICE, Rohrmoser

San José

425-1002 Paseo Colón

Costa Rica

Phone:

(506) 2520-1712

Fax:

(506) 2291-4415

Email:

finadri [at] racsa [dot] co [dot] cr

Website:

www.adri.co.cr

Main Funding Sources:

Loans

Products and Services:

Loans

Funds Transfer Services

Training and Consulting

Products:

The Association has concentrated, from the beginning, on offering credit programs aimed principally at the commercial, industrial, services and tourist sectors.

For the financing of productive projects, ADRI offer different forms of credit to the small and medium-sized producer, as ... Read more

Services Provided:

Full-scale Financial Services

Business Development Services

Looking for (Investment Types):

Equity

Loans in Local Currency

Loans in USD

% Operations Comprised by MF:

91 - 100

Date established:

Jan 1 1986

FYE:

31-Dec

Current Legal Status:

NGO

Regulated:

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Clients living in urban areas	1
Clients living in rural areas	1
+ Development goals (ranked by importance)
Increased access to financial services	1
Growth of existing businesses	2
Employment generation	3
Poverty reduction	4
+ Poverty targets
No specific poverty target	1
+ Governance
Has trained members of its board on social performance management
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises	1
SME loans
+ Savings products offered
+ Compulsory insurance products required
+ Voluntary insurance products offered
+ Other financial products and services offered
Debit/credit card	1
Remittances services	1
Factoreo o descuento de facturas y pago de servicios públicos
+ Non-financial services offered
+ Enterprise services offered
Enterprise skills development	1
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Declining balance interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Client retention/drop-out rate
Portfolio quality
+ Social responsibility to the environment
This institution raises clients' awareness about environmental impacts
This institution includes specific clauses in its loan contracts to mitigate specific environmental risks
This institution identifies enterprises with environmental risk
+ Poverty measurement tools in use
Per capita household expenditure	1
Per capita household income