National Microfinance Bank Jordan

Data provided through Alwatani

Gross Loan Portfolio USD, 2011: 19.0 million

Number of active borrowers 2011: 31,283

Average loan balance per borrower USD, 2011: 606.3

Deposits USD, 2011: 0.0

Assets USD, 2011: 21.1 million

Number of depositors 2011: 0

Mission:

Our purpose is to significantly increase the productivity of the existing micro and small entrepreneurs of Jordan, moreover; to provide loans to the newly established SME's, particularly women, and to improve their standard of living through the direct and indirect provision of sustainable ... Read more

Background and Main Challenges:

The idea of Alwatani was based on His Highness’, Prince Talal bin Abdel-Aziz, initiative to establish banks for the micro and small entrepreneurs in the Arab World. Alwatani was established as a partnership between King Abdullah II Fund for Development, AGFUND, and two private sector investors. ... Read more

Address:

Building # 20, Yajooz Street - Al-Jubaha, Amman, Jordan. P.O.Box: 2416 Amman 11941 Jordan

Amman

962

Jordan

Phone:

00 962 6 53 58 008

Fax:

00 962 6 53 58 004

Email:

infor [at] nmb [dot] com [dot] jo

Website:

www.nmb.com.jo

Main Funding Sources:

Loans

Shareholder Capital

Products and Services:

Loans

Insurance

Training and Consulting

Services Provided:

Business Development Services

Health

Education

Other

Looking for (Investment Types):

Equity

Loans in Local Currency

Capacity Building Grants

Equity investments

% Operations Comprised by MF:

91-100

Date established:

Jan 1 2004

FYE:

31-Dec

Current Legal Status:

NBFI

Regulated:

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Women	1
Clients living in rural areas	2
Clients living in urban areas	3
+ Development goals (ranked by importance)
Employment generation	1
Poverty reduction	2
Growth of existing businesses	3
Development of start-up enterprises	4
Health improvement	5
Improvement of adult education	6
+ Poverty targets
Low income clients	1
+ Governance
Has trained members of its board on social performance management
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises	1
Microcredit for household needs/consumption	1
SME loans
Loans for agriculture	1
Loans for education	1
Other credit products offered:	1
+ Savings products offered
+ Compulsory insurance products required
+ Voluntary insurance products offered
Voluntary health insurance	1
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
Enterprise skills development	1
Business development services	1
+ Education services offered
Child and youth education	1
+ Health services offered
Basic medical services	1
+ Women's empowerment services offered
+ Products and services targeting the poor
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Flat interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Client retention/drop-out rate
Portfolio quality
+ Social responsibility to the environment
This institution identifies enterprises with environmental risk
+ Poverty measurement tools in use
Per capita household income