Angkor Mikroheranhvatho Kampuchea

Data provided through AMK

Gross Loan Portfolio USD, 2011: 47.7 million

Number of active borrowers 2011: 275,739

Average loan balance per borrower USD, 2011: 173.1

Deposits USD, 2011: 4.6 million

Assets USD, 2011: 68.4 million

Number of depositors 2011: 9,926

Mission:

AMK’s mission is to help large numbers of poor people to improve their livelihood options through the delivery of appropriate and viable microfinance services.

Background and Main Challenges:

AMK originated from Concern Worldwide in Cambodia. AMK became an independent company in 2003 and licensed in 2004.
AMK is dedicated to the provision of financial services to the Cambodian Poor, particularly in remote rural underserved areas.
AMK’s priorities as a provider of rural ... Read more

Address:

#442,St. 193, Sk Toul Svayprey1, Chamkarmon, P.O. Box 480

Phnom Penh

Cambodia

Phone:

+855-23 993 062

Fax:

(855) 23 221 650

Email:

info [at] amkcambodia [dot] com

Website:

www.amkcambodia.com

Main Funding Sources:

Loans

Shareholder Capital

Products and Services:

Loans

Voluntary Savings

Looking for (Investment Types):

Equity

Loans in Local Currency

Guarantees

% Operations Comprised by MF:

91 - 100

Date established:

Jan 1 1999

FYE:

31-Dec

Current Legal Status:

NBFI

Regulated:

yes

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Clients living in rural areas	1
+ Development goals (ranked by importance)
Other development objective:	1
Int msg devobjothertext c	Improve livelihood options
+ Poverty targets
Poor clients	1
+ Governance
Has trained members of its board on social performance management
Has a formal board committee that monitors social performance
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit for household needs/consumption	1
Loans for agriculture	1
+ Savings products offered
Voluntary savings accounts
Fixed term deposits
Special purpose savings accounts
+ Compulsory insurance products required
+ Voluntary insurance products offered
+ Other financial products and services offered
Remittances services	1
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
Products and services specifically designed to target the poor:	Urban Poor Loan, End of Term, Installment Village Back, Small Individual Loan
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Declining balance interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Outreach to remote/rural communities
Client retention/drop-out rate
Portfolio quality
+ Social responsibility to the environment
+ Poverty measurement tools in use
Own proxy poverty index
Food expenditure per capita

Partnerships

Current
Name	Relationship
AECID	Funding
CMA	Network Affiliation
Fern Software	Vendor
Grameen Credit Agricole Microfinance Foundation	Funding
Hivos-Triodos Fund	Funding
Incofin - Rural Impulse Fund	Funding
M-CRIL	Rating
NBC	Regulation
Oikocredit	Funding
SEEP	Network Affiliation
Unitus	Network Affiliation