Fondation ARDI

Data provided through ARDI

Mission:

La Fondation ARDI vise a financer les activités génératrices d'emploi et de revenu au milieu rural, faciliter aux micro-entrepreneurs l'accès au financement et encourager les femmes rurales a une plus grande participation au développement en proposant: 1- des ... Read more

Background and Main Challenges:

atteindre le maximum de clientèle et répondre au mieux a leur besoins.

Address:

137, avenue Allal Ben Abdellah

Rabat

10 000

Morocco

Phone:

+212 5 37 26 72 38

Fax:

+212 5 37 26 72 08

Email:

chehhar [at] ardifondation [dot] ma

Website:

http://www.ardifondation.org.ma

Main Funding Sources:

Grants

Loans

Products and Services:

Loans

Services Provided:

Business Development Services

Looking for (Investment Types):

Loans in Local Currency

Donations

Guarantees

Capacity Building Grants

% Operations Comprised by MF:

91 - 100

Date established:

Jan 1 2001

FYE:

31-Dec

Current Legal Status:

NGO

Regulated:

yes

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Adolescents and youth (below 18)	1
Clients living in urban areas	2
Women	3
+ Development goals (ranked by importance)
Poverty reduction	1
Increased access to financial services	2
Employment generation	3
+ Poverty targets
Very poor clients	1
Poor clients	1
Low income clients	1
+ Governance
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises	1
Microcredit for household needs/consumption	1
+ Savings products offered
+ Compulsory insurance products required
+ Voluntary insurance products offered
Voluntary life insurance	1
+ Other financial products and services offered
Mobile banking services	1
Savings facilitation services
Remittances services	1
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Flat interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Outreach to remote/rural communities
Outreach to women
Portfolio quality
+ Social responsibility to the environment
This institution offers lending lines linked to alternative energies
+ Poverty measurement tools in use