+ Mission specifics
+ Target markets (ranked by importance)
Clients living in rural areas
1
Women
1
Clients living in urban areas
2
+ Development goals (ranked by importance)
Increased access to financial services
1
Employment generation
2
Poverty reduction
2
Development of start-up enterprises
3
Gender equality and women's empowerment
4
Housing
4
Youth opportunities
4
Growth of existing businesses
4
Children's schooling
5
Water and sanitation
6
Improvement of adult education
6
+ Poverty targets
Very poor clients
1
Poor clients
1
Low income clients
1
+ Governance
Has trained members of its board on social performance management
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
1
Microcredit for household needs/consumption
1
Loans for agriculture
1
Housing loans
1
+ Savings products offered
+ Compulsory insurance products required
Compulsory credit life insurance
1
+ Voluntary insurance products offered
Voluntary life insurance
1
Voluntary workplace insurance
1
+ Other financial products and services offered
Remittances services
1
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
Leadership training for women
1
+ Products and services targeting the poor
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
+ Social responsibility to staff
+ Human resources
+ Basis of staff incentives related to social performance
Portfolio quality
+ Social responsibility to the environment
This institution includes specific clauses in its loan contracts to mitigate specific environmental risks
+ Poverty measurement tools in use
MFI Report
