Cooperativa de Ahorro y Crédito Mujeres Unidas

Gross Loan Portfolio USD, 2010: 3.2 million

Number of active borrowers 2010: 1,969

Average loan balance per borrower USD, 2010: 1,629.1

Deposits USD, 2010: 2.2 million

Assets USD, 2010: 4.2 million

Number of depositors 2010: 6,823

Mission:

"Contribuir en mejorar las condiciones de vida de las mujeres y sus familias de los sectores rurales y urbano populares de la región norte del país brindando servicios financieros y generando alianzas para la prestación de servicios no financieros, con un enfoque de competitividad y ... Read more

Background and Main Challenges:

Ser la cooperativa referente en atención innovativa con enfoque de género, rural y de fomento a la asociatividad. Su modelo de gestión financiera, administrativa, productos y gobierno corporativo le permite alcanzar una calificación de riesgo no menor de A-.

Al año 2013, CACMU ... Read more

Address:

Antonio Sucre 3-10 y Borrero

Ibarra

Imbabura

Ecuador

Phone:

06-2609998

Fax:

06-2609998

Email:

cacmu [at] andinanet [dot] net

Main Funding Sources:

Grants

Loans

Savings

Shareholder Capital

Products and Services:

Loans

Voluntary Savings

Insurance

Funds Transfer Services

Training and Consulting

Services Provided:

Health

Other

Looking for (Investment Types):

Equity

Loans in USD

Capacity-Building Grants

Donations

Loans in EUR

% Operations Comprised by MF:

91 - 100

Date established:

Apr 12 2001

FYE:

31-Dec

Current Legal Status:

Credit Union / Cooperative

Regulated:

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Women	1
Clients living in rural areas	2
Clients living in urban areas	3
Adolescents and youth (below 18)	4
Empresas asociativas y solidarias	5
+ Development goals (ranked by importance)
Gender equality and women's empowerment	1
Increased access to financial services	2
Poverty reduction	3
Youth opportunities	4
Employment generation	5
Health improvement	6
Housing	7
Growth of existing businesses	8
Development of start-up enterprises	9
Children's schooling	10
Improvement of adult education	11
Water and sanitation	12
+ Poverty targets
Very poor clients
Poor clients
Low income clients
+ Governance
Has trained members of its board on social performance management
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Microcredit for household needs/consumption
SME loans
Loans for agriculture
Loans for education
Housing loans
Préstamos para empresas asociativas
+ Savings products offered
Voluntary savings accounts
Compulsory savings accounts (cash collateral)
Fixed term deposits
Special purpose savings accounts
Ahorro vida y salud
+ Compulsory insurance products required
Compulsory credit life insurance
+ Voluntary insurance products offered
Voluntary health insurance
+ Other financial products and services offered
Debit/credit card
Mobile banking services
Savings facilitation services
Remittances services
RECAUDACON SOAT, EMELNORTE,PAGBDH
+ Non-financial services offered
+ Enterprise services offered
Enterprise skills development
Business development services
+ Education services offered
Financial literacy education
Basic health/nutrition education
+ Health services offered
Basic medical services
+ Women's empowerment services offered
Leadership training for women
Women's rights education/gender issues training
+ Products and services targeting the poor
Products and services specifically designed to target the poor:	Becas estudiantiles, apoyo a proyectos y requerimientos comunitarios, campañas de salud comunitarias
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Declining balance interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Outreach to remote/rural communities
Outreach to women
Quality of social data collected
Client retention/drop-out rate
Portfolio quality
+ Social responsibility to the environment
This institution raises clients' awareness about environmental impacts
This institution trains/educates clients regarding environmental improvements
línea de crédito ecoturismo
+ Poverty measurement tools in use
Grameen Progress out of Poverty Index (PPI)

Partnerships

Current
Name	Relationship
AVMEI CIA. LTDA	Vendor
Hivos	Funding
Hivos-Triodos Fund	Funding
Oikocredit	Funding
RFR	Network Affiliation

MFI Report