Cameroon Co-operative Credit Union League, Ltd.

Data provided through CamCCUL

Gross Loan Portfolio USD, 2011: 156.9 million

Number of active borrowers 2011: 55,962

Average loan balance per borrower USD, 2011: 2,804.2

Deposits USD, 2011: 178.7 million

Assets USD, 2011: 262.6 million

Number of depositors 2011: 163,038

Mission:

To continuously develop,sustain a secure, law abiding network of CUs for efficient microfinance services and social growth/development of their members

Background and Main Challenges:

Rev. Father Antony Jansen, a Roman catolic priest from Holland formed the first Credit Union in Njinikom in 1963 with a membership of 16 and a total membership of 16 and a total savings of 2100 Frs. This idea of Credit Unionism spread all over the North west and South west regions of Cameroon ... Read more

Address:

Bamenda North West Province

Bamenda

North West Province

PO Box 211

Cameroon

Phone:

+237 3336 1377

Fax:

+237 3336 1637

Email:

camccul [at] camccul [dot] org

Website:

www.camccul.org

Main Funding Sources:

Epargne

Products and Services:

Prêts

Epargne volontaire

Formation et conseil

Assurance

Autre

Transfert de fonds

Services financiers

Recherche et développement

Services techniques

Plaidoyer

Services Provided:

Health

Education

Autre

Refinancement aux IMF

Looking for (Investment Types):

Capacity-Building Grants

Donations

% Operations Comprised by MF:

91 - 100

Date established:

Jan 1 1968

FYE:

31-Dec

Current Legal Status:

Credit Union / Cooperative

Regulated:

yes

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Women	1
Other target market:	1
Clients living in rural areas	1
Clients living in urban areas	2
Adolescents and youth (below 18)	2
Int msg targetmothertext c	Farmers' groups, vulnerable persons
+ Development goals (ranked by importance)
Poverty reduction	1
Increased access to financial services	2
Employment generation	2
Development of start-up enterprises	3
Water and sanitation	4
Health improvement	4
Growth of existing businesses	4
Youth opportunities	5
Housing	6
Children's schooling	6
Improvement of adult education	7
Gender equality and women's empowerment	7
+ Poverty targets
Poor clients	1
Low income clients	1
+ Governance
Has trained members of its board on social performance management
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises	1
Microcredit for household needs/consumption	1
SME loans
Loans for agriculture	1
Loans for education	1
Housing loans	1
Other credit products offered:	1
Int ps offerothercreditloanstext c	prêts funérailles, découverts,…
+ Savings products offered
Voluntary savings accounts
Compulsory savings accounts (cash collateral)
Fixed term deposits
Special purpose savings accounts
+ Compulsory insurance products required
+ Voluntary insurance products offered
Voluntary credit life insurance	1
Voluntary agricultural insurance	1
Other voluntary insurance offered:	1
Int ps othertextvol c	Epargne-vie et protection du credit
+ Other financial products and services offered
Mobile banking services	1
Savings facilitation services
Remittances services	1
Microleasing	1
+ Non-financial services offered
+ Enterprise services offered
Business development services	1
+ Education services offered
Financial literacy education	1
Occupational safety and health in the workplace education	1
+ Health services offered
+ Women's empowerment services offered
Leadership training for women	1
Women's rights education/gender issues training	1
+ Products and services targeting the poor
Products and services specifically designed to target the poor:	financement des intrants agricoles, le stockage des recoltes dans l'optique d'une amélioration des prix, les prêts scolaires garantis par les recoltes saisonnières.
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Declining balance interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Outreach to remote/rural communities
Outreach to women
Quality of interaction with clients based on client feedback mechanisms
Quality of social data collected
Portfolio quality
+ Social responsibility to the environment
This institution identifies enterprises with environmental risk
+ Poverty measurement tools in use