Cameroon Co-operative Credit Union League, Ltd.

Gross Loan Portfolio USD, 2010: 141.5 million

Number of active borrowers 2010: 74,262

Average loan balance per borrower USD, 2010: 1,905.1

Deposits USD, 2010: 172.1 million

Assets USD, 2010: —

Number of depositors 2010: 341,105

Mission:

The mission of the CAMCCUL is to develop, institute and promote an efficient gender sensitive cooperative network by providing sustained quality products and services to affiliates, encouraging equitable, apolitical and full participation from its various stakeholders.

Background and Main Challenges:

CamCCUL was first registered on 8th of June 1968, with headquarters in Bamenda, North West Province of Cameroon. Presentenly, it has affiliates in all the ten provinces of the country.

Address:

Bamenda North West Province

Bamenda

North West Province

PO Box 211

Cameroon

Phone:

+237 3336 1377

Fax:

+237 3336 1637

Email:

camccul [at] yahoo [dot] com

Website:

www.camccul.org

Main Funding Sources:

Savings

Products and Services:

Loans

Voluntary Savings

Looking for (Investment Types):

Donations

Capacity Building Grants

Other Investment

Equity investments

% Operations Comprised by MF:

91 - 100

Date established:

Jan 1 1968

FYE:

31-Dec

Current Legal Status:

Credit Union / Cooperative

Regulated:

yes

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Clients living in rural areas	1
Clients living in urban areas	2
Women	3
Adolescents and youth (below 18)	4
Farmers' groups	5
+ Development goals (ranked by importance)
Poverty reduction	1
Increased access to financial services	2
Employment generation	2
Development of start-up enterprises	3
Health improvement	4
Growth of existing businesses	4
Water and sanitation	4
Youth opportunities	5
Housing	6
Children's schooling	6
Improvement of adult education	7
Gender equality and women's empowerment	7
+ Poverty targets
No specific poverty target
+ Governance
Has trained members of its board on social performance management
Has a formal board committee that monitors social performance
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Microcredit for household needs/consumption
SME loans
Loans for agriculture
Loans for education
Housing loans
+ Savings products offered
Checking accounts
Voluntary savings accounts
Fixed term deposits
Special purpose savings accounts
+ Compulsory insurance products required
+ Voluntary insurance products offered
Epargne-vie et protection du credit
+ Other financial products and services offered
Remittances services
+ Non-financial services offered
+ Enterprise services offered
Business development services
+ Education services offered
Financial literacy education
+ Health services offered
+ Women's empowerment services offered
Leadership training for women
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Flat interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Outreach to remote/rural communities
Outreach to women
Quality of social data collected
+ Social responsibility to the environment
This institution identifies enterprises with environmental risk
+ Poverty measurement tools in use