Cambodian Community Savings Federation

Gross Loan Portfolio USD, 2011: 3.5 million

Number of active borrowers 2011: 8,563

Average loan balance per borrower USD, 2011: 404.1

Deposits USD, 2011: 851,499.8

Assets USD, 2011: 3.9 million

Number of depositors 2011: 1,029

Mission:

Provide affordable financial and non-financial services to the low-income families, especially women, to improve their living standard

Background and Main Challenges:

CCSF is the only organization in Cambodia, which empowers local rural low-income families to form micro-finance organizations at the community base level, which are owned, managed, and controlled by the members themselves. CCSF is operating in northwest region of the country, Battambang and ... Read more

Address:

Cambodia

Website:

www.ccsf-cambodia.com

Current Legal Status:

NGO

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Women	1
Clients living in rural areas	1
Adolescents and youth (below 18)	2
Clients living in urban areas	2
+ Development goals (ranked by importance)
Increased access to financial services	1
Poverty reduction	1
Growth of existing businesses	2
Development of start-up enterprises	2
Employment generation	2
Gender equality and women's empowerment	3
Youth opportunities	3
+ Poverty targets
+ Governance
Has trained members of its board on social performance management
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
+ Savings products offered
+ Compulsory insurance products required
+ Voluntary insurance products offered
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
Products and services specifically designed to target the poor:	Since CCSF targets poor and low income families, all of its products are designed to suit their affordability. For example, the min. requirement for compulsary saving is 1,000 KHR (US$0.25) per month.
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
+ Social responsibility to staff
+ Human resources
+ Basis of staff incentives related to social performance
+ Social responsibility to the environment
+ Poverty measurement tools in use

Partnerships

Current
Name	Relationship
Consorzio Etimos	Funding

MFI Report