Caja Municipal de Ahorro y Crédito - Arequipa

Data provided through CMAC Arequipa

Gross Loan Portfolio USD, 2011: 748.7 million

Number of active borrowers 2011: 209,669

Average loan balance per borrower USD, 2011: 3,570.8

Deposits USD, 2011: 676.4 million

Assets USD, 2011: 855.6 million

Number of depositors 2011: 462,722

Mission:

Brindar servicios de intermediación microfinanciera de calidad, con compromiso hacia nuestros clientes y trabajadores.

Background and Main Challenges:

La Caja Municipal de Arequipa se constituyó como asociación sin fines de lucro por Resolución Municipal Nro. 1529 del 15 de julio 1985 al amparo del Decreto Ley Nro. 23039 otorgándose la Escritura Pública de constitución y estatuto el 12 de febrero de 1986 ante el Notario Público Dr. Gorky ... Read more

Address:

La Merced 106

Arequipa

Peru

Phone:

(515) 422-0001

Fax:

(515) 422-0001 anx 237

Email:

webmaster [at] cmac-arequipa [dot] com [dot] pe

Website:

www.cmac-arequipa.com.pe

Main Funding Sources:

Savings

Products and Services:

Loans

Voluntary Savings

Products:

CMAC-Arequipa offers credit to small and micro businesses as well as individual loans, agricultural loans and collateral loans. Loan size ranges from US$ 150 to US$ 3,500 in Soles and from US$ 1,000 in dollars and the annual interest rates range from 34,49% to 77,54% in Soles, and from 16,77% to ... Read more

Services Provided:

Other

Looking for (Investment Types):

Loans in Local Currency

Loans in US$

% Operations Comprised by MF:

91 - 100

Date established:

Jan 1 1986

FYE:

31-Dec

Current Legal Status:

NBFI

Regulated:

yes

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
+ Development goals (ranked by importance)
+ Poverty targets
+ Governance
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises	1
Microcredit for household needs/consumption	1
Loans for agriculture	1
Loans for education	1
Housing loans	1
+ Savings products offered
Voluntary savings accounts
Compulsory savings accounts (cash collateral)
Fixed term deposits
+ Compulsory insurance products required
+ Voluntary insurance products offered
+ Other financial products and services offered
Remittances services	1
Microleasing	1
+ Non-financial services offered
+ Enterprise services offered
Other enterprise services offered:	1
Int ps nonfinsvcenterpriseothertext c	Servicio de Microseguros para clientes de ahorros y créditos
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Flat interest method
+ Social responsibility to staff
+ Human resources
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Outreach to remote/rural communities
Quality of interaction with clients based on client feedback mechanisms
Quality of social data collected
Client retention/drop-out rate
Portfolio quality
+ Social responsibility to the environment
This institution includes specific clauses in its loan contracts to mitigate specific environmental risks
This institution identifies enterprises with environmental risk
+ Poverty measurement tools in use

Partnerships

Current
Name	Relationship
AECID	Funding
ASOMIF PERU	Network Affiliation
COPEME	Partner
FEPCMAC	Network Affiliation
MicroRate	Rating
Oxfam Novib Fund	Funding
The Rating Fund	Partner
WSBI	Network Affiliation
WWB	Network Affiliation

MFI Report