Caja Municipal de AHorro y Crédito de Huancayo

Gross Loan Portfolio USD, 2010: 235.9 million

Number of active borrowers 2010: 111,186

Average loan balance per borrower USD, 2010: 2,122.1

Deposits USD, 2010: 190.8 million

Assets USD, 2010: 276.9 million

Number of depositors 2010: 118,042

Mission:

The mission of CMAC Huancayo is to be the leading microfinance firm in Peru, responding to the market demands with innovative products and services, promoting the success and development of our costumers with qualified personnel and a unique mystique.

Background and Main Challenges:

• Mejorar los niveles de rentabilidad
• Fortalecer los niveles patrimoniales
• Administrar adecuadamente los activos y pasivos
• Posicionar la marca corporativa y fortalecer nuestra participación en el mercado
• Fidelizar al cliente generando valor en nuestros productos
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Address:

Calle Real, 341/343

Huancayo

Peru

Phone:

(516) 448-1000

Fax:

(516) 448-1000 Anexo 5001

Email:

jnunez [at] cajahuancayo [dot] com [dot] pe

Website:

www.cajahuancayo.com.pe

Products and Services:

Loans

Voluntary Savings

Insurance

Fund Transfer Services

Services Provided:

Other

Looking for (Investment Types):

Loans in Local Currency

Loans in US$

% Operations Comprised by MF:

91 - 100

Date established:

Jan 1 1988

FYE:

31-Dec

Current Legal Status:

NBFI

Regulated:

yes

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
+ Development goals (ranked by importance)
+ Poverty targets
+ Governance
Has trained members of its board on social performance management
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Microcredit for household needs/consumption
Loans for agriculture
Loans for education
Housing loans
Credigas (Para conversión y compra de vehículos a Gas), Credi Remesas
+ Savings products offered
Fixed term deposits
Depósitos CTS, son parte de los depósitos a Plazo
+ Compulsory insurance products required
+ Voluntary insurance products offered
+ Other financial products and services offered
Remittances services
Servicio de pago de tributos a través de nuestra red de agencias (Huancayo)
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Declining balance interest method
+ Social responsibility to staff
+ Human resources
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
Incentivos y Sanciones
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Client retention/drop-out rate
Portfolio quality
+ Social responsibility to the environment
This institution raises clients' awareness about environmental impacts
This institution trains/educates clients regarding environmental improvements
This institution offers lending lines linked to alternative energies
+ Poverty measurement tools in use