Caja Municipal de Ahorro y Crédito de Trujillo

Gross Loan Portfolio USD, 2010: 389.4 million

Number of active borrowers 2010: 120,414

Average loan balance per borrower USD, 2010: 3,233.9

Deposits USD, 2010: 397.4 million

Assets USD, 2010: 526.9 million

Number of depositors 2010: 147,794

Mission:

To contribute to regional economic development supporting the local microenterprise providing quality and cost effective services, fostering a culture of savings and investments.

Address:

Jr. Francisco Pizarro 458

Trujillo

La Libertad

Peru

Phone:

(51) 044 29-4000

Fax:

x1011

Email:

postmaster [at] cajatrujillo [dot] com [dot] pe

Website:

www.cajatrujillo.com.pe/

Products and Services:

Loans

Voluntary Savings

% Operations Comprised by MF:

91 - 100

Date established:

Jan 1 1982

FYE:

31-Dec

Current Legal Status:

NBFI

Regulated:

yes

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
+ Development goals (ranked by importance)
Increased access to financial services	1
Development of start-up enterprises	2
Growth of existing businesses	2
Poverty reduction	4
Employment generation	5
Gender equality and women's empowerment	6
Youth opportunities	7
Children's schooling	8
Health improvement	9
Improvement of adult education	10
Water and sanitation	11
Housing	12
+ Poverty targets
No specific poverty target
+ Governance
Has trained members of its board on social performance management
Has a formal board committee that monitors social performance
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Microcredit for household needs/consumption
SME loans
Loans for agriculture
Housing loans
+ Savings products offered
Checking accounts
Voluntary savings accounts
Compulsory savings accounts (cash collateral)
Fixed term deposits
+ Compulsory insurance products required
+ Voluntary insurance products offered
Voluntary life insurance
+ Other financial products and services offered
Debit/credit card
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
+ Social responsibility to staff
+ Human resources
+ Basis of staff incentives related to social performance
+ Social responsibility to the environment
+ Poverty measurement tools in use

Partnerships

Current
Name	Relationship
COPEME	Partner
FEPCMAC	Network Affiliation
MicroRate	Rating
WSBI	Network Affiliation

MFI Report

Caja Municipal de Ahorro y Crédito de Trujillo

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Social Performance Profile

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