+ Mission specifics
+ Target markets (ranked by importance)
Clients living in urban areas
1
Women
2
Clients living in rural areas
3
Adolescents and youth (below 18)
4
+ Development goals (ranked by importance)
Growth of existing businesses
1
Gender equality and women's empowerment
2
Increased access to financial services
3
Poverty reduction
4
Employment generation
5
Housing
6
Improvement of adult education
7
Development of start-up enterprises
8
Youth opportunities
9
Children's schooling
10
Health improvement
11
Water and sanitation
12
+ Poverty targets
Poor clients
1
Low income clients
1
+ Governance
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
1
Microcredit for household needs/consumption
1
Loans for agriculture
1
Housing loans
1
+ Savings products offered
Voluntary savings accounts
Compulsory savings accounts (cash collateral)
Fixed term deposits
Special purpose savings accounts
+ Compulsory insurance products required
Compulsory credit life insurance
1
+ Voluntary insurance products offered
Voluntary life insurance
1
Voluntary health insurance
1
+ Other financial products and services offered
Debit/credit card
1
Mobile banking services
1
Remittances services
1
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
Other education services offered:
1
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CURSOS VACACIONALES PARA NIÑOS QUE POSEEN LA CUENTA DE AHORROS MI CAJITA FUERTE.
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Declining balance interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Client retention/drop-out rate
Portfolio quality
+ Social responsibility to the environment
+ Poverty measurement tools in use
MFI Report
