Banco Compartamos S.A. Institución de Banca Múltiple

Gross Loan Portfolio USD, 2011: 840.0 million

Number of active borrowers 2011: 2.3 million

Average loan balance per borrower USD, 2011: 359.8

Deposits USD, 2011: 358,422.9

Assets USD, 2011: 990.0 million

Number of depositors 2011: 18,149

Mission:

We are a bank that generates social, economic and human value. We are committed to people; we generate opportunities for development within low-income segments of the population. These opportunities are based on innovative and efficient, large scale business models and on transcendental values ... Read more

Background and Main Challenges:

During the late 80’s microfinance started to be introduced in development and financial arenas as an effective tool to promote development.

Microfinance are financial services such as: credit for working capital, for consumption, housing improvement and saving and insurance plans ... Read more

Address:

Insurgentes Sur 553 Piso 1

México D.F.

11800

Mexico

Phone:

52 55 5276 7250

Fax:

+52 (55) 52767299

Email:

banco [at] compartamos [dot] com

Website:

www.compartamos.com

Products and Services:

Préstamos

Seguros

Products:

CompartamosBanco offers financial services in rural and urban areas. Each type of loan has a methodology focused on analyzing the clients’ payment capacity in their current cash flows, so the loan recovery is based on the current performance and capacity of the microenterprises to be ... Read more

Services Provided:

Servicios financieros en gran escala

Looking for (Investment Types):

Préstamos en moneda local

Garantías

% Operations Comprised by MF:

91 - 100

Date established:

Sep 1 1990

FYE:

31-Dec

Current Legal Status:

Bank

Regulated:

yes

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Women	1
Clients living in rural areas	1
Clients living in urban areas	2
+ Development goals (ranked by importance)
Llegar al mayor número de personas en el menor tiempo posible, ofreciéndo servicios financieros a microempresarios	1
Increased access to financial services	1
+ Poverty targets
Poor clients
Low income clients
+ Governance
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Housing loans
+ Savings products offered
+ Compulsory insurance products required
+ Voluntary insurance products offered
Voluntary life insurance
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
Enterprise skills development
+ Education services offered
Financial literacy education
Child and youth education
Occupational safety and health in the workplace education
+ Health services offered
+ Women's empowerment services offered
Leadership training for women
Counseling/legal services for female victims of violence
+ Products and services targeting the poor
Products and services specifically designed to target the poor:	Crédito Mujer, Crédito Comerciante; seguro de vida beneficio(gratuito), condonación de deuda (muerte del cliente), Seguro de Vida, programas de educación financiera, encuentros de comité, Desayunos empresariales, Revista. Crédito de Emergencia.
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Declining balance interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
Balance trabajo - familia
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Client retention/drop-out rate
Portfolio quality
+ Social responsibility to the environment
This institution raises clients' awareness about environmental impacts
+ Poverty measurement tools in use
Grameen Progress out of Poverty Index (PPI)
USAID Poverty Assessment Tool (PAT)

Partnerships

Current
Name	Relationship
ACCION	Network Affiliation
Accion Gateway Fund	Funding
ACCION International CAMEL	Rating
IFC	Funding
MFN	Network Affiliation
MicroRate	Rating
Prodesarrollo	Network Affiliation
WMFG	Partner