+ Mission specifics
+ Target markets (ranked by importance)
Clients living in urban areas
2
Women
3
Adolescents and youth (below 18)
3
Clients living in rural areas
4
+ Development goals (ranked by importance)
Increased access to financial services
1
Poverty reduction
2
Gender equality and women's empowerment
2
Housing
3
Children's schooling
3
Water and sanitation
4
Youth opportunities
4
Improvement of adult education
4
Employment generation
4
Growth of existing businesses
5
Development of start-up enterprises
7
Health improvement
10
+ Poverty targets
Poor clients
1
Low income clients
1
+ Governance
Has trained members of its board on social performance management
Has a formal board committee that monitors social performance
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
1
Microcredit for household needs/consumption
1
SME loans
Loans for agriculture
1
Loans for education
1
Housing loans
1
+ Savings products offered
Voluntary savings accounts
Fixed term deposits
Special purpose savings accounts
+ Compulsory insurance products required
Compulsory credit life insurance
1
+ Voluntary insurance products offered
Voluntary life insurance
1
Voluntary house insurance
1
+ Other financial products and services offered
Debit/credit card
1
Savings facilitation services
Remittances services
1
Ahorro Domiciliario
+ Non-financial services offered
+ Enterprise services offered
Enterprise skills development
1
+ Education services offered
Financial literacy education
1
Child and youth education
1
Occupational safety and health in the workplace education
1
+ Health services offered
Other health services offered:
1
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brigadas de salud para sus asociados
+ Women's empowerment services offered
Leadership training for women
1
Other women's empowerment services offered:
1
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Líderes solidarios
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
Finanzas comunales
Ahorro domiciliario
Ahorro programado libre destino
Semilla cooperativa
Giros nacionales
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
Apoyo compra de vivienda, becas para estudio, carrera administrativa, bonificaciones extralegales
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Outreach to remote/rural communities
Quality of interaction with clients based on client feedback mechanisms
Quality of social data collected
Client retention/drop-out rate
Portfolio quality
+ Social responsibility to the environment
This institution raises clients' awareness about environmental impacts
This institution trains/educates clients regarding environmental improvements
This institution identifies enterprises with environmental risk
Participación en empresas con el medio ambiente, al interior de la entidad se han implementado buenas prácticas como la reducción del uso de papel, racionalización en el consumo de energía y del agua, entre otros
+ Poverty measurement tools in use
estratificación social
MFI Report
