Cooperativa de Ahorro y Crédito Tabacalera y Agropecuaria Ltda.

Mission:

COOMULTAGRO LTDA, es una cooperativa especializada en ahorro y crédito conformada por asociados comprometidos, que a través de alianzas contribuye al mejoramiento de la calidad de vida y crecimiento de sus asociados, con base en los principios y ética de la Economía Solidaria, cumpliendo con las ... Read more

Background and Main Challenges:

Fue constituida el 27 de Noviembre de 1995, obtuvo personeria Juridica el 6 de Marzo de 1996 mediante rosolucion 0878 y obtuvo la autorizacion para ejercer la actividad financiera mediante la resolución 1496 del 15 de Diciembre del 2000 expedida por la Superintendencia de la Economia Solidaria, ... Read more

Address:

Carrera 10 No. 11-16

San Gil

Santander

Colombia

Phone:

(577) 724-5761

Email:

coomultagro [at] coomultagro [dot] com [dot] co

Website:

www.coomultagro.com.co

Products and Services:

Préstamos

Servicios financieros

Ahorro voluntario

Seguros

Services Provided:

Educación

Servicios de desarrollo empresarial

Otros

Looking for (Investment Types):

Capital

Préstamos en moneda local

Donaciones

% Operations Comprised by MF:

91 - 100

Date established:

Nov 27 1995

FYE:

31-Dec

Current Legal Status:

Credit Union / Cooperative

Regulated:

yes

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Clients living in rural areas	1
Women	2
Adolescents and youth (below 18)	3
Clients living in urban areas	3
+ Development goals (ranked by importance)
Increased access to financial services	1
Growth of existing businesses	2
Development of start-up enterprises	2
Employment generation	3
Housing	4
Poverty reduction	5
Gender equality and women's empowerment	6
Youth opportunities	7
Improvement of adult education	8
Children's schooling	9
Water and sanitation	10
Health improvement	11
+ Poverty targets
Poor clients
Low income clients
+ Governance
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Microcredit for household needs/consumption
SME loans
Loans for agriculture
Loans for education
Housing loans
+ Savings products offered
Voluntary savings accounts
Fixed term deposits
Special purpose savings accounts
+ Compulsory insurance products required
+ Voluntary insurance products offered
Voluntary life insurance

+ Other financial products and services offered
Debit/credit card
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Portfolio quality
+ Social responsibility to the environment
This institution includes specific clauses in its loan contracts to mitigate specific environmental risks
+ Poverty measurement tools in use

MFI Report

Cooperativa de Ahorro y Crédito Tabacalera y Agropecuaria Ltda.

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Social Performance Profile

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