Cooperativa de Servicios Múltiples 20 de Abril R.L.

Gross Loan Portfolio USD, 2010: 7.0 million

Number of active borrowers 2010: 5,882

Average loan balance per borrower USD, 2010: 1,193.5

Deposits USD, 2010: 3.1 million

Assets USD, 2010: 12.2 million

Number of depositors 2010: 14,897

Mission:

Brindar servicios financieros diversificados y oportunos a las unidades familiares de los pequenos produtores agropecuarios, comerciantes y asalariados de la Zona Norte del pais, complementados con servicios de abastecimiento y comercializacion.

Background and Main Challenges:

Expansion, crecimiento de cartera, ahorro, aportaciones y asociados.

Address:

Del parque, 1c al oeste, QUILALI

Quilalí

NUEVA SEGOVIA

Nicaragua

Phone:

(505) 2735-5128

Fax:

(505) 2735-5094

Email:

coop20ab [at] ibw [dot] com [dot] ni

Main Funding Sources:

Loans

Savings

Shareholder Capital

Products and Services:

Loans

Voluntary Savings

Insurance

Fund Transfer Services

Services Provided:

Business Development Services

Education

Looking for (Investment Types):

Loans in Local Currency

Donations

Loans in US$

% Operations Comprised by MF:

91 - 100

Date established:

Jan 1 1994

FYE:

31-Dec

Current Legal Status:

Credit Union / Cooperative

Regulated:

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Pequeños empresarios, empleados públicos, artesanos.	1
Clients living in urban areas	2
Women	3
Clients living in rural areas	4
+ Development goals (ranked by importance)
Increased access to financial services	1
Gender equality and women's empowerment	2
Improvement of adult education	3
Comercializacion de cosecha de los asociados y proteccion del medio ambiente.	4
Employment generation	5
+ Poverty targets
Poor clients
+ Governance
Has trained members of its board on social performance management
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Microcredit for household needs/consumption
Loans for agriculture
Loans for education
Housing loans
Créditos para motocicletas
+ Savings products offered
Voluntary savings accounts
Fixed term deposits
Special purpose savings accounts
+ Compulsory insurance products required
+ Voluntary insurance products offered
Voluntary life insurance
+ Other financial products and services offered
Remittances services
Pago de cheques a pensionados
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
Educacion financiera para asociados, educacion en filosofia del cooperativismo.
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Declining balance interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
+ Social responsibility to the environment
This institution raises clients' awareness about environmental impacts
This institution trains/educates clients regarding environmental improvements
This institution offers lending lines linked to alternative energies
Créditos para proteccion de la biodiversidad, conservación de suelo y agua y créditos a productores que tienen certificadas sus unidades de produccion para que apliquen buenas prácticas agrícolas.
+ Poverty measurement tools in use

Partnerships

Current
Name	Relationship
ASOMIF	Network Affiliation
Oikocredit	Funding
Planet Rating	Rating
REDCAMIF	Network Affiliation

MFI Report