COOPAC Norandino Ltda.

Gross Loan Portfolio USD, 2010: 4.4 million

Number of active borrowers 2010: 3,046

Average loan balance per borrower USD, 2010: 1,428.3

Deposits USD, 2010: 1.3 million

Assets USD, 2010: 5.6 million

Number of depositors 2010: 2,640

Mission:

Ofrecer servicios financieros con eficiencia, oportunidad y competitividad a las familias socias de la COOPAC NORANDINO, que normalmente no tienen acceso al sistema financiero formal.

Background and Main Challenges:

Brindar servicios financieros a la poblacion rural mas pobre. Dinamizar al sector rural, convirtiendolo en eje de desarrollo.

Address:

Mariscal Ureta 1128

Jaén

Cajamarca

Peru

Phone:

(517) 643-3327

Fax:

(517) 643-4684

Email:

coopac_norandino [at] yahoo [dot] com

Website:

www.coopacnoradino.com

Main Funding Sources:

Loans

Savings

Products and Services:

Loans

Voluntary Savings

Training and Consulting

Services Provided:

Business Development Services

Education

Looking for (Investment Types):

Equity

Loans in Local Currency

Loans in USD

Donations

Guarantees

Capacity Building Grants

Loans in US$

Loans in EUR

% Operations Comprised by MF:

91 - 100

Date established:

Jan 1 2005

FYE:

31-Dec

Current Legal Status:

Credit Union / Cooperative

Regulated:

yes

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Women	1
Adolescents and youth (below 18)	2
Clients living in urban areas	3
+ Development goals (ranked by importance)
Increased access to financial services	1
Poverty reduction	2
Youth opportunities	3
Growth of existing businesses	4
Development of start-up enterprises	5
Employment generation	6
Gender equality and women's empowerment	7
Housing	8
+ Poverty targets
Poor clients
+ Governance
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Microcredit for household needs/consumption
Loans for agriculture
+ Savings products offered
Voluntary savings accounts
Fixed term deposits
+ Compulsory insurance products required
+ Voluntary insurance products offered
+ Other financial products and services offered
Savings facilitation services
Remittances services
+ Non-financial services offered
+ Enterprise services offered
Business development services
+ Education services offered
Financial literacy education
+ Health services offered
+ Women's empowerment services offered
Talleres de gestion empresarial
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Declining balance interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
+ Social responsibility to the environment
This institution raises clients' awareness about environmental impacts
This institution trains/educates clients regarding environmental improvements

+ Poverty measurement tools in use
Grameen Progress out of Poverty Index (PPI)

Partnerships

Current
Name	Relationship
ALTERFIN	Funding
COPEME	Network Affiliation

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