Caja Rural de Ahorro y Crédito Nuestra Gente

Gross Loan Portfolio USD, 2010: 255.5 million

Number of active borrowers 2010: 118,789

Average loan balance per borrower USD, 2010: 2,150.6

Deposits USD, 2010: 203.1 million

Assets USD, 2010: 307.8 million

Number of depositors 2010: 205,046

Mission:

Construir oportunidades para las familias de escasos recursos, mejorando sus ingresos y calidad de vida.

Background and Main Challenges:

En el 2009 Caja Nuestra Gente consolidó operaciones logrando un crecimiento de 35% en activos y 70% de utilidades; siendo la novena IMF en terminos de activos totales y saldo neto de cartera. Principales Desafios: 1.Diseñar y ofrecer productos financieros para el desarrollo sostenible del ... Read more

Address:

Jr. Independencia 527

Trujillo

La Libertad

Peru

Phone:

(514) 448-5500

Fax:

(514) 448-5589

Email:

dchavezw [at] cajanuestragente [dot] com

Website:

www.cajanuestragente.com

Main Funding Sources:

Loans

Savings

Shareholder Capital

Products and Services:

Loans

Voluntary Savings

Insurance

Fund Transfer Services

Products:

Créditos
GNV
Consumo e Hipotecario
Agropecuario
Pignoraticio
Convenios

Ahorro e Inversión
Plazo Fijo
Ahorro Común y Haberes
CTS
Órdenes de Pago

Seguros y Servicios
SOAT
Accidentes Personales
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Looking for (Investment Types):

Equity

Loans in Local Currency

Loans in USD

% Operations Comprised by MF:

91 - 100

Date established:

Jan 1 2008

FYE:

31-Dec

Current Legal Status:

NBFI

Regulated:

yes

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
+ Development goals (ranked by importance)
+ Poverty targets
+ Governance
Has trained members of its board on social performance management
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Microcredit for household needs/consumption
Loans for agriculture
Housing loans
Creditos para Desarrollo Productivo Rural, productos específicos de inclusión de la población absolutamente excluida de los recxursos financieros y productivos.
+ Savings products offered
Voluntary savings accounts
Fixed term deposits
Programas específicos de Microahorro, Depositos de Plazo, Depositos por mandato legal, Ahorro con Ordenes de Pago
+ Compulsory insurance products required
+ Voluntary insurance products offered
+ Other financial products and services offered
Remittances services
Microleasing
Pagos Varios, recaudo, Pago de Nomina sobre Cuentas de Ahorro
+ Non-financial services offered
+ Enterprise services offered
Enterprise skills development
Business development services
Capacitación de aplicación tecnologica productiva.
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
Leadership training for women
Fomento del microahorro de mujeres a través de entidades financieras.
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
+ Social responsibility to staff
+ Human resources
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Outreach to remote/rural communities
Quality of interaction with clients based on client feedback mechanisms
Quality of social data collected
Client retention/drop-out rate
Portfolio quality
+ Social responsibility to the environment
+ Poverty measurement tools in use
Per capita household income
Means test

Partnerships

Current
Name	Relationship
BBVA Microfinance Foundation	Network Affiliation
Caja Nor Perú
COPEME	Network Affiliation
CRAC CajaSur
EDPYME Crear Tacna
MicroVest I	Funding

MFI Report