CrediClub, S.A. de C.V., SOFOM ENR

Gross Loan Portfolio USD, 2011: 4.5 million

Number of active borrowers 2011: 15,020

Average loan balance per borrower USD, 2011: 300.0

Deposits USD, 2011: 0.0

Assets USD, 2011: 6.1 million

Number of depositors 2011: 0

Mission:

“Proveer las más económicas, sencillas, justas y accesibles soluciones de financiamiento para los segmentos de bajo ingreso en México en base al conocimiento de las necesidades, gustos y preferencias de los mismos a través las mejores practicas operativas y el uso adecuado de las tecnologías, ... Read more

Background and Main Challenges:

“Beneficiar la economía y la calidad de vida de la comunidad de bajo ingreso otorgándoles soluciones de financiamiento económicas, justas, sencillas y accesibles, que les permitan cubrir sus necesidades y alcanzar sus deseos; a través de un servicio confiable, amable y transparente; generando ... Read more

Address:

Montes Cárpatos 111, Colonia Francisco Garza Sada

San Nicolás de los Garza

Nuevo León

66490

Mexico

Phone:

(01 81) 8000 9810

Fax:

(01 81) 8000 9803

Website:

www.crediclub.com

Products and Services:

Loans

% Operations Comprised by MF:

91 - 100

Date established:

Sep 2 2005

FYE:

31-Dec

Current Legal Status:

NBFI

Regulated:

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Women	1
Clients living in rural areas	2
+ Development goals (ranked by importance)
Poverty reduction	1
Gender equality and women's empowerment	2
Employment generation	3
Development of start-up enterprises	4
Growth of existing businesses	5
+ Poverty targets
Very poor clients
Poor clients
Low income clients
+ Governance
Has trained members of its board on social performance management
Has a formal board committee that monitors social performance
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
El microcredito va dirigido a mujeres de nivel social marginal y debe ser utilizado en actividades productivas
+ Savings products offered
+ Compulsory insurance products required
Compulsory credit life insurance
+ Voluntary insurance products offered
Voluntary life insurance
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
Financial literacy education
Basic health/nutrition education
Occupational safety and health in the workplace education
+ Health services offered
+ Women's empowerment services offered
Women's rights education/gender issues training
+ Products and services targeting the poor
Products and services specifically designed to target the poor:	Club Mujer Activa, Microcredito, Credito dedicado a la microempresa.
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Flat interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Outreach to women
Quality of interaction with clients based on client feedback mechanisms
Client retention/drop-out rate
Portfolio quality
+ Social responsibility to the environment
+ Poverty measurement tools in use