Instituição de Crédito Solidário - Credisol

Data provided through Credisol

Gross Loan Portfolio USD, 2011: 8.8 million

Number of active borrowers 2011: 1,814

Average loan balance per borrower USD, 2011: 4,876.4

Deposits USD, 2011: 0.0

Assets USD, 2011: 7.5 million

Number of depositors 2011: 0

Mission:

Proporcionar acesso a crédito e assistência técnica para atendimento das necessidades de microempreendedores formais e informais dos municípios que integram as microrregiões da AMREC e AMESC, com atendimento diferenciado e preços competitivos, gerando resultados que possam assegurar ... Read more

Background and Main Challenges:

Ser a maior Organização da Sociedade Civil de Interesse Público especializada em micro finanças e assistência técnica para apoio a microempreeendedores formais e informais dos municípios que integram as microrregiões AMREC e AMESC, com a participação de 10% do mercado.

Address:

Av. Centenário, 4.243 Sala Térrea - Centro

Criciúma

Santa Catarina

88801-001

Brazil

Phone:

(+55) 48 3437-6911

Fax:

(+55) 48 3437-6911

Email:

credisol [at] credisol [dot] org [dot] br

Website:

www.credisol.org.br/

Main Funding Sources:

Loans

Products and Services:

Loans

Looking for (Investment Types):

Guarantees

Date established:

Oct 8 1999

FYE:

31-Dec

Current Legal Status:

NGO

Regulated:

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Women	1
Clients living in urban areas	2
Clients living in rural areas	3
+ Development goals (ranked by importance)
Increased access to financial services	1
Employment generation	2
Development of start-up enterprises	3
Growth of existing businesses	4
+ Poverty targets
Low income clients	1
+ Governance
Has a formal board committee that monitors social performance	Unknown
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises	1
Loans for agriculture	1
+ Savings products offered
+ Compulsory insurance products required
+ Voluntary insurance products offered
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
Financial literacy education	1
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Flat interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Portfolio quality
+ Social responsibility to the environment
This institution includes specific clauses in its loan contracts to mitigate specific environmental risks
+ Poverty measurement tools in use