Development Action for Mobilization and Emancipation

Gross Loan Portfolio USD, 2010: 4.3 million

Number of active borrowers 2010: 38,145

Average loan balance per borrower USD, 2010: 113.0

Deposits USD, 2010: 0.0

Assets USD, 2010: 6.1 million

Number of depositors 2010: 0

Mission:

Economic and Social Empowerment of women by providing them loans through informal sector for changing their life with equality, liberation and alleviation of povertyby increasing their productivity thus involving them in decision making process at various levels.

Background and Main Challenges:

Challenges includes: 1) MIS, 2) Maintaining healthy recovery rate, 3) Stengthening institutional and managerial capacity, 4) Scaling up credit program vertically and horizontally

Address:

26C, Nawab Town, Raiwind Road

Lahore

Punjab

Pakistan

Phone:

92 42 5310471-2

Fax:

92 42 5310473

Email:

damen [at] brain [dot] net [dot] pk

Main Funding Sources:

Grants

Loans

Products and Services:

Loans

Training and Consulting

Services Provided:

Health

Education

Looking for (Investment Types):

Donations

Capacity Building Grants

Equity investments

% Operations Comprised by MF:

81 - 90

Date established:

Jan 1 1992

FYE:

31-Dec

Current Legal Status:

NGO

Regulated:

yes

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Women	1
Clients living in rural areas	2
+ Development goals (ranked by importance)
Poverty reduction	1
Growth of existing businesses	2
Increased access to financial services	3
Children's schooling	4
Gender equality and women's empowerment	5
+ Poverty targets
Poor clients
Low income clients
+ Governance
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
+ Savings products offered
+ Compulsory insurance products required
Compulsory credit life insurance
+ Voluntary insurance products offered
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
Enterprise skills development
+ Education services offered
Financial literacy education
Child and youth education
Primary level education for children through community based home schools
+ Health services offered
Female health services through health centers
+ Women's empowerment services offered
Women's rights education/gender issues training
Training on health, envirnment education, social mobilization, marketing, financial management
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Declining balance interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Quality of interaction with clients based on client feedback mechanisms
Client retention/drop-out rate
Portfolio quality
+ Social responsibility to the environment
This institution trains/educates clients regarding environmental improvements
+ Poverty measurement tools in use
Through poverty scorecard designed by the Pakistan Poverty Alleviation Fund (PPAF)