Don Apoyo S.A. de C.V., SOFOM, ENR

Gross Loan Portfolio USD, 2011: 2.3 million

Number of active borrowers 2011: 453

Average loan balance per borrower USD, 2011: 4,977.1

Deposits USD, 2011: 0.0

Assets USD, 2011: 3.4 million

Number of depositors 2011: 0

Mission:

Promote the development and growth of persons, their businesses and their communities, microenterprise level both in urban and in rural areas through the provision of financial products and services and management techniques for these businesses reached the level of sustainable development in ... Read more

Background and Main Challenges:

Position in the market for microfinance as one of the three leading microfinance institutions nationally in the next 5 years and in turn be one of the first three at Latin America in the next 15 years through a strong institutional base, the best people capable and committed, and with systems ... Read more

Address:

Insurgentes Sur 1390 Altos Col.Actipan Delegación Benito Juarez

México D.F.

3230

Mexico

Phone:

55344406

Fax:

9000 0865

Email:

msanchez [at] donapoyo [dot] com

Website:

www.donapoyo.com.mx

Main Funding Sources:

Loans

Products and Services:

Loans

Products:

Loans

Looking for (Investment Types):

Loans in Local Currency

Donations

Guarantees

Capacity Building Grants

Equity investments

Loans in US$

Date established:

Jan 1 2006

FYE:

31-Dec

Current Legal Status:

NBFI

Regulated:

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
PYME Y REPECO	1
Clients living in urban areas	2
Women	3
+ Development goals (ranked by importance)
Growth of existing businesses	1
Increased access to financial services	2
Employment generation	3
Poverty reduction	4
+ Poverty targets
No specific poverty target
+ Governance
Has trained members of its board on social performance management
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Microcredit for household needs/consumption
SME loans
PRESTAMOS DE NOMINA, PRESTAMOS PARA TRANSPORTE
+ Savings products offered
+ Compulsory insurance products required
Compulsory credit life insurance
+ Voluntary insurance products offered
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Declining balance interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Portfolio quality
+ Social responsibility to the environment
+ Poverty measurement tools in use

Partnerships

Current
Name	Relationship
Prodesarrollo	Network Affiliation

MFI Report