Credit Union 'Doveriye' (Amursk)

Gross Loan Portfolio USD, 2010: 10.6 million

Number of active borrowers 2010: 3,440

Average loan balance per borrower USD, 2010: 3,075.4

Deposits USD, 2010: 7.4 million

Assets USD, 2010: 12.0 million

Number of depositors 2010: —

Mission:

To protect citizens' interests in the financial sphere, to increase social and economic well-being of the shareholders

Address:

Stroitelei Ave., 37

Amursk

Khabarovsk region

682640

Russia

Phone:

+7 (42142) 2-19-33

Email:

doverie_kpk [at] mail [dot] ru

Main Funding Sources:

Savings

Shareholder Capital

Products and Services:

Loans

Voluntary Savings

% Operations Comprised by MF:

91 - 100

Date established:

Jan 1 1999

FYE:

31-Dec

Current Legal Status:

Credit Union / Cooperative

Regulated:

yes

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
пенсионеры	1
Clients living in rural areas	2
Clients living in urban areas	3
Women	4
Adolescents and youth (below 18)	5
+ Development goals (ranked by importance)
Increased access to financial services	1
Poverty reduction	2
Housing	3
Development of start-up enterprises	4
Youth opportunities	5
финансовая грамотность	6
Growth of existing businesses	7
Improvement of adult education	8
Children's schooling	9
Health improvement	10
Employment generation	11
Gender equality and women's empowerment	12
Water and sanitation	13
+ Poverty targets
Very poor clients
Low income clients
+ Governance
Has trained members of its board on social performance management
Has a formal board committee that monitors social performance
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Microcredit for household needs/consumption
SME loans
Loans for agriculture
Loans for education
Housing loans
пенсионные, товарные
+ Savings products offered
Checking accounts
Voluntary savings accounts
Compulsory savings accounts (cash collateral)
Fixed term deposits
Special purpose savings accounts
пенсионные, студенческие
+ Compulsory insurance products required
+ Voluntary insurance products offered
+ Other financial products and services offered
Savings facilitation services
Remittances services
оплата коммунальных платежей
+ Non-financial services offered
+ Enterprise services offered
Business development services
+ Education services offered
Financial literacy education
Child and youth education
Occupational safety and health in the workplace education
+ Health services offered
+ Women's empowerment services offered
Leadership training for women
Women's rights education/gender issues training
+ Products and services targeting the poor
Products and services specifically designed to target the poor:	сберегательная программа "Малыш", "Солнышко", заем "Семейный"
+ Social responsibility to clients
+ Client protection principles in use
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Declining balance interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Outreach to remote/rural communities
Quality of interaction with clients based on client feedback mechanisms
Quality of social data collected
Portfolio quality
+ Social responsibility to the environment
This institution raises clients' awareness about environmental impacts
+ Poverty measurement tools in use
Per capita household income
Means test

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RMC	Network Affiliation

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Credit Union 'Doveriye' (Amursk)

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