Rural Credit Cooperative 'Doveriye'

Data provided through Doveriye- Bulgaria

Gross Loan Portfolio USD, 2011: 1.4 million

Number of active borrowers 2011: 249

Average loan balance per borrower USD, 2011: 5,447.0

Deposits USD, 2011: 72,185.4

Assets USD, 2011: —

Number of depositors 2011: 3

Mission:

The mission of Rural Credit Cooperative 'Doveriye-Bulgaria' is to improve economic conditions through increasing the access to small credits and quality saving services.

Address:

Dame Gruev №8, floor 2

Dobrich

9300

Bulgaria

Phone:

+359 58602125

Email:

doveriedb [at] abv [dot] bg

Website:

www.creditcoops.org/

Main Funding Sources:

Гранты

Средства учредителей

Займы

Сбережения

Products and Services:

Займы

Добровольные сбережения

Финансовые услуги

Services Provided:

Комплекс финансовых услуг

Looking for (Investment Types):

Займы в национальной валюте

Займы в евро

Займы в долларах США

Гранты на развитие

% Operations Comprised by MF:

91 - 100

Date established:

Mar 14 1996

FYE:

31-Dec

Current Legal Status:

Credit Union / Cooperative

Regulated:

yes

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Clients living in rural areas	1
Women	2
Other target market:	3
Clients living in urban areas	4
+ Development goals (ranked by importance)
Increased access to financial services	1
Development of start-up enterprises	2
Gender equality and women's empowerment	3
Poverty reduction	4
Employment generation	5
Growth of existing businesses	6
Housing	7
+ Poverty targets
No specific poverty target	1
+ Governance
Has trained members of its board on social performance management
Has a formal board committee that monitors social performance
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises	1
Microcredit for household needs/consumption	1
SME loans
Loans for agriculture	1
Loans for education	1
Housing loans	1
+ Savings products offered
Compulsory savings accounts (cash collateral)
Fixed term deposits
+ Compulsory insurance products required
+ Voluntary insurance products offered
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
+ Education services offered
+ Health services offered
+ Women's empowerment services offered
Other women's empowerment services offered:	1
+ Products and services targeting the poor
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Declining balance interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Outreach to remote/rural communities
Outreach to women
Quality of interaction with clients based on client feedback mechanisms
Quality of social data collected
Portfolio quality
+ Social responsibility to the environment
This institution raises clients' awareness about environmental impacts
This institution includes specific clauses in its loan contracts to mitigate specific environmental risks
+ Poverty measurement tools in use
Housing index
Means test