Enterprise Support and Community Development Trust

Mission:

To provide microfinance and enterprise development services among marginizalized, economically active rural communities in Masindi.

Background and Main Challenges:

ENCOT is a microfinance NGO, founded by a group of indigenous NGO practitioners living in Masindi. It was founded as a response to the challenges of poverty and marginalization faced by rural communities and in particular, women and farmers. Farming and agricultural lending has not been fully ... Read more

Address:

46B Masindi Port Road PO Box 290

Masindi

Uganda

Phone:

265 465 420 672

Email:

info [at] encot [dot] org

Website:

www.encot.org

Main Funding Sources:

Grants

Loans

Products and Services:

Loans

Funds Transfer Services

Training and Consulting

Services Provided:

Business Development Services

Looking for (Investment Types):

Loans in Local Currency

Capacity-Building Grants

Donations

Guarantees

% Operations Comprised by MF:

91 - 100

Date established:

Feb 26 2007

Regulated:

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Women	1
Clients living in rural areas	2
Clients living in urban areas	3
+ Development goals (ranked by importance)
Poverty reduction	1
Increased access to financial services	2
Growth of existing businesses	3
Gender equality and women's empowerment	4
+ Poverty targets
Poor clients
Low income clients
+ Governance
Has trained members of its board on social performance management
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
SME loans
Loans for agriculture
+ Savings products offered
+ Compulsory insurance products required
Compulsory credit life insurance
+ Voluntary insurance products offered
+ Other financial products and services offered
Mobile banking services
Savings facilitation services
+ Non-financial services offered
+ Enterprise services offered
Enterprise skills development
Business development services
+ Education services offered
Financial literacy education
+ Health services offered
+ Women's empowerment services offered
+ Products and services targeting the poor
Products and services specifically designed to target the poor:
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
A mechanism to handle customer complaints is in place, has dedicated staff resources, and is actively used. (Suggestion boxes alone are generally not considered adequate.)
+ Cost of services to clients
Flat interest method
+ Social responsibility to staff
+ Human resources
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
+ Basis of staff incentives related to social performance
+ Social responsibility to the environment
+ Poverty measurement tools in use

Partnerships

Current
Name	Relationship
AMFIU	Partner
Barclays - UGA	Funding
Planet Rating - West Africa & Central Africa	Rating

MFI Report