Fundación de Asesoría Financiera a Instituciones de Desarrollo y Servicio Social

Gross Loan Portfolio USD, 2010: 6.6 million

Number of active borrowers 2010: 14,491

Average loan balance per borrower USD, 2010: 453.3

Deposits USD, 2010: 0.0

Assets USD, 2010: 7.3 million

Number of depositors 2010: 0

Mission:

Somos una Institución de Microfinanzas que contribuye al desarrollo económico y social del sector de la micro y pequeña empresa, a través de la prestación de servicios y productos financieros sostenibles y servicios de desarrollo empresarial, dirigidos especialmente a mujeres del área rural de ... Read more

Background and Main Challenges:

La Fundación de Asesoría Financiera a Instituciones de Desarrollo y Servicio Social, FAFIDESS, fue fundada en 1986 por miembros de los Clubes Rotarios de la Ciudad de Guatemala. Su junta Directiva está integrada por profesionales y hombres de negocios, quienes se aseguran que los objetivos ... Read more

Address:

5 Av. 16-68, Zona 10

Guatemala City

01010

Guatemala

Phone:

(502) 2311-5800

Fax:

(502) 2367-1891

Email:

fafidess [at] fafidess [dot] org

Website:

www.fafidess.org

Main Funding Sources:

Grants

Loans

Products and Services:

Loans

Services Provided:

Business Development Services

Education

Looking for (Investment Types):

Loans in Local Currency

Donations

Loans in US$

% Operations Comprised by MF:

91 - 100

Date established:

Jan 1 1986

FYE:

31-Dec

Current Legal Status:

NGO

Regulated:

Social Performance Profile


+ Mission specifics
+ Target markets (ranked by importance)
Clients living in rural areas	1
Women	1
Urbano marginal	1
Clients living in urban areas	2
+ Development goals (ranked by importance)
Increased access to financial services	1
Gender equality and women's empowerment	1
Housing	1
Growth of existing businesses	1
Improvement of adult education	1
Employment generation	1
Poverty reduction	1
Youth opportunities	2
Development of start-up enterprises	2
Water and sanitation	2
Health improvement	3
Children's schooling	3
+ Poverty targets
Poor clients
Low income clients
+ Governance
Has trained members of its board on social performance management
Has a formal board committee that monitors social performance
+ Range of products and services
+ Financial products and services offered
+ Credit products offered
Microcredit loans for microenterprises
Microcredit for household needs/consumption
SME loans
Loans for agriculture
Loans for education
Housing loans
+ Savings products offered
+ Compulsory insurance products required
+ Voluntary insurance products offered
Voluntary credit life insurance
Voluntary life insurance
Voluntary house insurance
+ Other financial products and services offered
+ Non-financial services offered
+ Enterprise services offered
Enterprise skills development
Business development services
Asesoría Técnica, de acuedo a la actividad productiva a la que se dedican las clientes.
+ Education services offered
Financial literacy education
Basic health/nutrition education
Educación en medio ambiente, ahorro y estufas ahorradoras de leña, y filtros de agua purificada.
+ Health services offered
+ Women's empowerment services offered
Leadership training for women
Women's rights education/gender issues training
Counseling/legal services for female victims of violence
Capacitación sobre principios y valores
+ Products and services targeting the poor
Products and services specifically designed to target the poor:	Credito para educación de los hijos de los clientes, Credi Educa, con tasas de interés preferenciales.
+ Social responsibility to clients
+ Client protection principles in use
The loan approval process requires evaluation of borrower repayment capacity and loan affordability. Loan approval does not rely solely on guarantees (whether peer guarantees, co-signers or collateral) as a substitute for good capacity analysis.
Internal audits check household debt exposure, lending practices that violate procedures including unauthorized re-financing, multiple borrowers or co-signers per household, and other practices that could increase indebtedness.
Productivity targets and incentive systems value portfolio quality at least as highly as other factors, such as disbursement or customer growth. Growth is rewarded only if portfolio quality is high.
Prices, terms and conditions of all financial products are fully disclosed to the customer prior to sale, including interest charges, insurance premiums, minimum balances, all fees, penalties, linked products, third party fees, and whether these can change over time.
Staff is trained to communicate effectively with all customers, ensuring that they understand the product, the terms of the contract, their rights and obligations. Communications techniques address literacy limitations (e.g. reading contracts out loud, materials in local languages).
Acceptable and unacceptable debt collection practices are clearly spelled out in a code of ethics, book of staff rules or debt collection manual.
The organization's corporate culture values and rewards high standards of ethical behavior and customer service.
Customers know how their information will be used. Staff explains how data will be used and seeks permission for use.
+ Cost of services to clients
Declining balance interest method
+ Social responsibility to staff
+ Human resources
Transparency on salary (a clear salary scale based upon market salaries)
Benefits (medical insurance, pension contribution)
Protection at work (safety, anti-harassment)
Equality (anti-discrimination, equal pay for men and women with equivalent skill levels)
Programa de Crédito para el personal Pe*-Credit y seguro de accidentes para el personal.
+ Basis of staff incentives related to social performance
Ability to attract new clients from target market
Outreach to remote/rural communities
Outreach to women
Quality of interaction with clients based on client feedback mechanisms
Client retention/drop-out rate
Portfolio quality
+ Social responsibility to the environment
This institution raises clients' awareness about environmental impacts
This institution trains/educates clients regarding environmental improvements
This institution identifies enterprises with environmental risk
Créditos para compra de estufas ahorradoras y filtros de agua purificada
+ Poverty measurement tools in use

Partnerships

Current
Name	Relationship
Oikocredit	Funding
Oxfam Novib Fund	Funding
REDCAMIF	Network Affiliation
REDIMIF	Network Affiliation
SYSDE	Vendor

MFI Report